Arrive Faster

 Had a customer come into the store with some concerns because they'd ordered some stuff online...but hadn't yet received the stuff they ordered and apparently the customer had tried to contact customer service multiple times only to apparently have no one responding to them. 

Well...turns out that the customer ordered their items to be shipped to their house and not be picked up in the store. They also ordered the product on a SATURDAY. 

Like...no wonder you couldn't reach customer service if it's on a weekend...people don't always work weekends....

And like...it's barely been two days. If an item is expected to ship to you the minimum would be like 2 days...and since you ordered on a weekend...more than likely the won't pick the order until today or tomorrow...and then they still will need to ship it to you.

Like the expected timeframe for people who order online at our store to get it shipped to their house is 3-5 days. 

And those 3-5 days are usually business days meaning M-F.

So more than likely the earliest they'll receive their order is Wednesday, but I'm thinking probably Friday.

In any case....the customer didn't quite understand that....I'm not sure they even understood after I explained what was going on to them.

But they were also concerned because one of the items they ordered was ordered in the wrong size and they wanted a different size.

I don't know why they thought we could help with that....as we only deal with orders that are meant to be picked up in the store. If it wasn't for store-pickup we have no control over what the suppliers send nor do we have a way to contact them to fix the issue. *shakes head*

I did tell the customer that if the item arrives and it's the wrong size they can return it to the store and we could give them their money back, but since the particular item that was 'ordered wrong' is one that we don't carry in our store I wouldn't be able to replace it. They'd have to order it again online. 

So yah....gonna be interesting to see if this customer actually comes back...and just how long it takes them to get their order. 

-Sarnic Dirchi