Make Up

 I had a customer come into the store today claiming that they were here with their little dog to do a make up class because the customer had missed their last session.

Which, okay fair. It's not an uncommon occurrence as life happens and customers who sign up for training classes can struggle to make it to every single one.

But today was more notable because well...my dog trainer wasn't scheduled to work today.

They usually have today off.

So to have a customer claiming that they had a make-up class for today...struck me as not correct.

Because I'm pretty confident my dog trainer wouldn't schedule a make up class on their day off. They know their schedule well enough to not do that.

Which made it more than likely that this customer had misremembered the day.

Unfortunately...I couldn't tell from the dog trainer's records....when exactly this customer was supposed to have a makeup class....which meant I needed to call them and leave a message and ask when this class was supposed to be.

Yah.

The customer ended up being a day early. Their makeup class is tomorrow. Not today. *shakes head*

-Sarnic Dirchi

Last Minute Shopping

 I will never understand customers that decide to go shopping at the last minute.

Take tonight.

I had customers right at 9pm when we closed asking me questions.

Two guys were wanting to know if we had another specific dog bed in stock as the one they found appeared to be stained.

I told them we didn't.

So they then wanted to know if they could get a discount on the bed because it was stained.

Which I said they could get 20% off.

But they were like "What is the stain?"

Like dude....I don't know. It's a brown stain. More than likely it's dirt. Who knows. It may not even be a stain at all. Just buy the thing and get out of my store we're closed. 

But nooo they then wanted to know if there was a specific dog food that I would recommend for their dog. 

And at the same time another customer needed help at the dog collars....right at close....wanting to know if there was a specific bark collar that worked better than another.

*exhales*

Like...how do people live like that?

Trying to shop right before a store closes?

Keeping the workers working after the store closes?

I don't get it.

I never will.

-Sarnic Dirchi

Don't Train It That Way

 We had a couple come into the store today wanting to get a remote trainer for their puppy.

Why? Because the 'dog doesn't pay any attention to us."

And I can get why you'd want to train the dog to behave and such.

But the puppy they had was TEN WEEKS OLD.

Like can you seriously expect a puppy to know what to do when a human makes random sounds at it? No! The puppy is probably still getting used to being away from it's mother.

And the owners want to use a remote training collar on this PUPPY to get it to pay attention to them?

*exhales* It's like...you're gonna cause more problems for the poor thing instead of solving them.

We did our best to discourage the owners from buying the remote trainer.

But no dice. They insisted. 

XP Ugh. 

I wish they would have gone for a training class instead or something. The poor puppy. 

-Sarnic Dirchi

Bark Collars

 You know....I understand the frustration of having to listen to sounds you don't want to listen to constantly.

Like the squeaking of dog toys in the store.

Or the constant barking of dogs.

Being sensitive to noise....they can get on my nerves quiet easily.

And so I understand it when customers call or come into the store looking for solutions to get the barking of a dog to stop.

And most of the time this barking is for the customer's own dogs. 

But I got a phone call from a customer who was...tired...of the neighbor's dogs barking all the time.

Apparently barking so loud that you have to have the TV turned up to full volume in order to hear anything.

And the customer was calling to see how much a bark collar would cost because they had -as well as other neighbors mabye?- contacted the owner and asked if they could get a bark collar and the owner said that they would...idk if it was look into it or what....

But apparently said owner hasn't gotten said bark collar yet for their dog.

And the customer calling was thinking it might be a price point issue so they wanted to see if that was the case.

Which yah. It can be. Our least expensive bark collar is like...$50 I think? Most expensive is up towards $200.

So I can see why someone wouldn't want to invest in one just yet.

Or maybe the owners just haven't had time to get one. Who knows.

I any case.

I tried to suggest to the customer that they could invest in a "Sonic Egg" which is a device that can be placed inside or outside and it doesn't involve any collars or anything but senses when the dog is barking (within 50ft) and sends out a sound to get said dog to stop barking.

Like they're pretty successful. I rarely get them returned. And it could be a more passive way to get said neighbor's dog to stop barking.

As I've seen news stories of 'good intentioned' neighbors who kinda...overstep and get the dog owner a bark collar for their dog...and it not going over well with the owner at all.

So I was doing what I could to mitigate that situation from occuring again by suggesting the sonic eggs as something the customer calling could do in their own home to stop the dog from barking....which yah might not help either...but hey it's better than a collar around the dog's neck.

*exhales*

Don't think this person was convinced though. They were very focused on the bark collar and the ability to shock or send vibrations to get the dog to stop.

Which...I can understand if you're listening to a dog barking all day long how you would go to any method to get said dog to stop barking.

 But yah...maybe let the owner figure it out? Maybe?

-Sarnic Dirchi

Not Engraving

 We had a customer complain that the engraving machine for our dog tags wasn't working right because they tried to engrave their tag...and the machine didn't engrave it.

So. I went over there to see what the issue was. 

And it turns out it was just....consumer error. *exhales* Like...I'm pretty sure the nice screen shows the user exactly how to place the tag in the tag machine so that the engraver can engrave it.

But this customer just ignored that part.

And when the lid unlocked so that they could lift it up and place the tag within -which there's this little knob that you hook the tag onto so that it's held in place when the machine pulls it deeper in to engrave it---instead of the customer placing the tag on the knob...they just opened the lid and tossed it inside.

*exhales*

Like...what did you expect? *shakes head* As that same area also is where the machine will drop the tag for you to reach in and grab -like a candy machine- when it's done engraving.

So if you toss it inside...it will just fall to the bottom where you can grab it again.

But it's not gonna engrave anything because the customer didn't place the tag in the spot where the machine could then do the engraving. *shakes head*

I was able to show the customer where to put their tag.

And I'm assuming it went off without a hitch after that because the next time I looked over there was a different person using the machine. 

So yah. Fun times dealing with people who can't follow instructions. 

-Sarnic Dirchi

Scattered

 Had this old lady come into the store to return like...idk 4 bags of dog food? 

I was backing up on a register at the time and my other cashier was helping this customer out.

And whatever it was...it was complicated because I helped like six customers in the time it took my cashier to help one. 

So yah. Not a good sign. 

But I didn't think much of it after the cashier finished the transaction.

Until I saw the lady later on. In the dog food section of the store.

Which is like six or so different aisles filled with multiple brands of food. 

And I get that the customer was looking for a new brand of food to try.

But like...said customer...proceeded to leave a path of destruction behind them as they shopped through the various sections.

How so? 

Well, instead of grabbing the smaller bags that are easier to lift and move around so that the customer could look at whatever they were looking for on the bag....

The old lady was just pulling the heaviest bags (30+lbs) from the bottom shelves onto the floor so that she could look at them...and then would just leave them there on the floor when she moved on to the next brand because the other brands didn't have what she wanted.

There were a good dozen or so 30+ bags scattered on the floor throughout the dog food aisles.

And it got so annoying so quickly to have to put them back.

I ended up waiting until the customer was done and gone (which took like an hour) before putting the bags back into their proper spots. 

-Sarnic Dirchi

What Brand?

 Had a customer come into the store today to return some bags of food that they'd bought for their...particularly picky eater dog and cat.

Said dog didn't like to eat like...anything. 

Said cat is a nursing mother needing a higher protein diet but apparently doesn't like the food the customer bought for them last time and prefers the dog's food....*exhales*

In any case.

I had helped the customer the last time they came in with picking out those bags of food.

But I helped a ton of people in the week inbetwee so it took me a bit to place just how I had helped them and what the situation was. 

And as I was trying to figure out what I had suggested last time I was like "Okay, so which brands did you get last time?"

And the customer just gave me this exasperated look. Like they expected me to remember what food I'd shown them last time -when I've shown tons of customers tons of different brands of food- and they were like "I don't know!" 

Like....lady....you had the bags with you for a WEEK. You had to LOOK at said BAGS whenever you grabbed some of the food within to try and feed to your pets.

YOU brought the bags of the food BACK into the store. 

Like...How in the world do you not remember what brands of food you just dropped off at the register? How unobservant are you?

*exhales* 

So weird.

In any case. I helped the customer again, showed them a couple other brands they could try this time to see if that would work.

Hopefully it does.

Guess we'll see. 

-Sarnic Dirchi

Digestive Issues

 I had a customer call the store like half an hour before we closed asking if we had any solutions to help out their dog.

As they're dog has been suffering from diarrhea and they wanted to know if there was anything they could give the dog to help fix that. 

Which yah. You can give a dog canned pumpkin and that can help with the problem. And we do sell that here in the store.

But the customer was like "Can I just give them people food?"

... I had to ask them to repeat the question.

"Can I just give my dog people food?"

*exhales*

Like...No? 

Giving a dog human food could make the problem worse depending on what you're feeding it. It could also cause other issues because human food isn't meant to be given to dogs. There's a lot of stuff within our food that dogs can't digest and such.

And like yes. You could give human food if you cook your chicken and your rice in such a way to make it 'safe' for the dog.

But like it might not solve the diarrhea problem. It's better to try the canned pumpkin and maybe switch to a different dog food. Or else wait out a week and see if the issue resolves itself because if the dog was suddenly switched from one type of food to another then yah....you're gonna have digestive issues. 

But also like....why wait until nearly 9pm at night to call and ask us this question? *shakes head* 

-Sarnic Dirchi

Skin Colored

 There was a customer who came into the store today to do a training class with her dog.

And from a distance...it really looked like she wasn't wearing a shirt.

Which would be really odd...to come in shirtless into a petstore to train your dog....

So I assumed that she was wearing a shirt...but from how far away I was standing...it looked like there was nothing there.

Which was a valid visual...because the tank top she was wearing was nearly the same shade as her skin. So from a distance the color blended in to make it look like she didn't have a top on.

It was so weird. So weird. Why would you wear such a shirt? 

-Sarnic Dirchi

Cleaning Up

So it's a common occurrence to have 'accidents' in our store. 

I mean...if you let people let their dogs come in...of course there are going to be messes to clean up.

And it's interesting to see how various customers handle their dogs when such calls of nature happen.

Like you have the responsible ones who either a) go find an employee and tell them about the spill or b) find the cleaning stations we have around the store and clean up their mess themselves.

or you have the customers who halfway clean up a spill, realize it's too big and just...leave it. Or ignore it completely. Some because the customer is completely unobservant and not paying attention to what their dog is doing. Others because they don't want to have to pick up after their dogs.

But yah...you see all sorts of responses from customers when they are confronted with the mess.

What is different though...is how some of my coworkers handle unpleasant situations.

Like today, I had a coworker who got a bit too close to an overly excited puppy and said puppy ended up peeing on their shoe.

And my coworker was like "Uh...what do I do? I don't have a change of shoes or socks and I have to go somewhere else after this...." 

And I was just left kinda.....confused? Like "What do you do?" What do you do if a dog pees on your shoe?

Well...for one I would hope the shoe had a thicker covering to prevent the urine from seeping into said shoe.

But like....there's cleaning sprays and papertowels at the register?

You could wipe it off?

Or like we have a bathroom in the store...you could go rinse your shoe and maybe sock off in the sink?

Or like....you could take it home (after cleaning off said urine) and then go throw it in the wash/dryer or something.

It just..."What do I do?" Surely you can think of a few solutions? Like...it's not like us managers can do much for your shoe problem beyond quickly switch you off the register so that you can clean off said shoe...but we don't really have anything else we can do to help.

-Sarnic Dirchi

Crate Training

 So we've been going through a bit of a crate shortage at our store. 

Who knows exactly why they're struggling to get dog crates sent to us. 

But they are. 

As we've been out of most of our major crates for like...a month now if not longer than that.

Which is bad when everyone and their mom has gotten the 'puppy bug' and wants to 'crate train' their new family member....

Because basically as soon as the crates hit the shelves....they're gone.

And one thing that isn't really helping matters is that we have 'display crates' on display on a shelf about head height.

So basically it's still low enough that customers can reach up and grab it down if needed.

Which many customers 'need' them.

It happens at least six times a week...and sometimes multiple times a day where I'll find customers on their way to the front of the store (if they haven't already made it to the register) with the display crate in their carts....and I have to tell them that that cage is only for display...we can't sell it to them.

Honestly, I just want to take the crates down and move them into a back room until we actually get the ones we can sell back in stock. 
However, my head manager has nixed that idea as the crates help to 'fill the empty spaces' *exhales*

I did manage to convince my head manager that we should at least take down the price tags underneath the display crates, as I'm pretty certain seeing a price tag below them makes customers think that they can purchase them....despite the "DISPLAY ONLY" signs on them. 

We'll see if taking those prices down helps at all.

But in any case, I had to deal with a customer who gave me quite the puppy dog eyes when I told her that she couldn't buy the display crate she was trying to take up to the front.

"But we're picking up our puppy and we neeeeeeddd it." 

Mhmm you and the twenty other people I've informed the past couple weeks. 

Luckily for her we actually had the crate size she was trying to buy in stock albeit in a different brand...though good news it was the less expensive brand so they ended up saving like $10 or so by buying that one.

But yah.

Hopefully we can get our crates in soon. *fingers crossed*

-Sarnic Dirchi

Yip Yip Yip

 I don't understand people who just let their dogs bark/yip/yap incessantly. 

Like...maybe they've dealt with it so long they tune it out?

Or maybe they just like having noise constantly around them?

Who knows.

In any case.

Today we had a yippy dog in the store.

One of those little white poodle mix dogs that can sit on your lap and such.

And the freaking dog would not shut up.

It yipped and yapped the entire time it was in the store. 

Which considering the dog was in the store for a training class....meant that it was in the store for at least an hour. Maybe slightly longer because I saw the dog outside of the training class for a little bit after the class had ended.

But like.

For that entire hour.

The dog would not shut up.

And on more than one occasion its yipping encouraged the other dogs in the class to start barking too.

Which barking dogs is part of the job. 

Having it last for like an hour straight? Not so much. 

Especially when the yip is at such a tone that it echoes loudly through the entire store.

Not as bad as the border collie bark, but this yippy mini poodle mix made it difficult to speak and be heard because the bark was so pervasive. 

It just. Echoed. 

Constantly.

Echoed.

And when I'm noise sensitive...having a dog constantly yapping makes it easy to trigger a headache.

Which a headache it did trigger.

But like....I didn't understand the pet parent themself.

Like why in the world would you allow your dog to yip constantly for so long? 

If it were me I'd be making more of an effort to shut the dog up. Like...at least try to hold the dog's mouth closed or cover it's eyes or something to get it to be quiet.

Especially when you're in a training class.

Like yah...a training class would probably mean they'd be teaching you how to get your dog to be quiet. 
But at the same time. It wasn't that sort of training class, at least I don't think it was. 

But how inconsiderate is it....to let your dog bark the entire time you're sitting in a class. To have the dog barking so loudly that you can't hear yourself talking halfway across the store, let alone within three feet of the yipping pup. 

I can't believe the pet parent would just sit there and let the dog bark without trying to quiet it.

But that seemed to be the case. And even the dog trainer said it was a 'bad class' because of it. Because they could barely make themselves heard and such. 

Like...how do you expect to learn anything if you can't hear anything the trainer was saying? 

It's frustrating.

Like me and my coworkers were talking about writing off one of those 'sonic eggs' hand remotes and using it as we walked past the training area to get the dog to be quiet.

We didn't do it. 
As we didn't want to interfere with the class, nor cause any potential problems because we knew how any of the dogs would react to it.

But gah.

So. Annoying.

I was so glad when yippy dog left.

-Sarnic Dirchi

In Stock?

 I had a couple flag me down in the store today, asking for help finding a specific prescription dog food as they had called us yesterday to see if we had it in stock...but they couldn't find it on the shelf.

Which I was like "Oh yah! We have that particular prescription." because I was the person who went and checked yesterday to see if said prescription food was in stock. And we had plenty of bags and canned food on the shelf.

However....when I went to check the spot.

Both spots where the dry and wet food were....were empty.

()_()

Which like...there had been ALOT of food there.

So it was rather crazy to discover that the shelf was empty. Like who came in and wiped us out?? *shakes head*

And these customers were like "We drove 3 hours to get here." 

As apparently their online orders have been delayed so they needed to get food now.

Which...if you had called yesterday why did you not come yesterday to get the food?? *shakes head* 

In any case. I said that I would go double check in the back to see if I had any extra of that prescription food back there.

Thankfully. I did. 

I was able to find 2 bags of the specific dog food that the couple needed. So woot for being part of a success story and that the customers were able to bring dog food back home to their pupper and not have wasted 6 hours driving to and from our store.

Still crazy that the food on the shelf vanished that quickly though. :S 

-Sarnic Dirchi

All The Puppy Food

I had a customer call the store today wanting to know if we carried a certain brand of refrigerated puppy food that comes in rolls and if we did have some if I could tell them what size, how many, and how much they were. 

It seemed like an odd request. As most people only buy one or two rolls. 

Though I have had people buy an armful of the fridge food before.

In any case, I did indeed carry the food that the customer wanted. We had seven 2lb rolls that were $13 each.

Upon confirming the information I'd told them, the customer proceeded to ask if I had a specific brand of puppy food in the cans. The Instinct brand.

Which thankfully the Instinct brand was right next to our fridge, so I was easily able to find those cans and tell the customer that we had 16 of them in stock.

The customer seemed in a bit of a hurry and I could hear dogs whining in the background, so I was wondering if they'd unexpectedly ended up with puppies or rescued some dogs, or just ran out of food....

It wasn't the end of the conversation there though. After confirming again the price and the amounts of the food the customer wanted to know if they jumped online and ordered the food, if we would deliver it to the customer.

Which we don't, though we do online pick up so the customer could order online and do a curbside pick up outside so long as it occurred before 7pm. 

The customer promised to put in the order asap and I told them that I would keep an eye out so that when the order came in I would be able to pick it quickly. 

Though I ended up having a cashier keep an eye on the pick up orders while I could finish other tasks. 

It wasn't that hard to pick the order when it came in as I already knew where and how many were needed.

But I was rather surprised to get a call from the customer just as I was pulling the invoice off the printer.

I hadn't even gotten the order to our pick up order cabinet yet.

But the customer was like "Hey! I just got an email saying my order was ready. I'm waiting outside!" 

Like O_o dude. How long were you waiting outside in your car for me to pick your order? 

At least I was able to get their order out to them quickly. 

Hopefully the food lasts them a while. 

-Sarnic Dirchi 

Broken Nail

Had a customer come into the store looking for stypic powder for their dog's toe nail. Dunno exactly what happened, but the toe was bleeding when they brought the dog into the store and unfortunately they did it right as the Vet was closing so they couldn't help them and so the customer went searching for help in the store.

Which when I showed them the powder that could help stop the bleeding, they tore it open right then and there in the aisle and put it on the dog's foot to stop the bleeding from the nail...which I think may have helped a little.

But we couldn't do much for them here in the store besides show them where the bandages are and tell them to wrap up the foot.

Like I had them follow me to the grooming salon as they were still there and got their help on the situation.

But basically all the groomers could recommend was to go to a nearby emergency vet that would be able to help them more with the issue because the nail was damaged badly enough that they couldn't safely do anything here in the salon.

So yah....

I hope that the customers were able to find help for their dog....but that late and close to closing...it's hard to know for sure.

-Sarnic Dirchi

You Have This Brand?

Had a customer come into the store looking for a specific brand of Dog food...though I couldn't tell if it was dog food...or dog treats.

With the fact that it came from like a box...I'm guessing the food was for treats even though the customer was talking like this was their pupper's main source of food. *shrugs*

Unfortunately, the brand of treat/food was one that I recognized as one we would no longer be carrying. Though I was aware we still had some product still on the shelf for the food...it turned out to be canned food not boxed or bagged. 

A glance down our treat aisle also showed that the type of food the customer was looking for was not in stock.

Which was bad....as the customer needed more of the food, but couldn't remember where their spouse had gotten it.

So I pulled out my phone and googled the brand food.

Turns out Walmart was supposed to carry it.

So I directed the customer to the nearest supercenter.

Hopefully they were able to find their food.

But as Thanks for helping them figure out where their food could be, they gave me an elbow bump instead of you know...a high five. Lol. 

It was random, I haven't yet had the elbow bump done to me during the pandemic. So that was rather different. 

-Sarnic Dirchi

No Owner

We had a big pit bull run into the store today sans leash, collar or owner.

He was big and gorgeous. Obviously well taken care of.

But like....no owner in sight. 

Thankfully we managed to catch him--he was super friendly--and get a temporarily leash on him while we looked around to see if anyone in the parking lot was missing their dog...but we didn't see anything obvious.

And without a collar with tags we couldn't exactly call the owner.

So we took him over to our vet to see if he had a microchip which good news he did! Bad news...it wasn't registered in our vet's system...so we still had no idea who the owner was.

We ended up placing the dog temporarily in one of the kennels in the vet's half of the store while the manager said he would call the shelter to come pick up the dog.

I don't know if he ever did.

But I did hear from the vet people that they did end up finding the owner, as they noticed a guy searching around the parking lot a little bit later, cursing and looking a bit frantic and asked him if he was missing his dog.

Which he was.

Apparently the dog was in the back of the pick up truck...the cab part?? and busted out of the back of it to come into the store searching for his owner. 

*shakes head*

I'm glad we were able to reunite them together.

But hopefully the dude learns to put a collar with id on his dog from here on out because otherwise there was a good chance he wouldn't have seen him again.

And it's very lucky the dog chose to run into the store as we're on the corner of a pretty busy street. :S :S It wouldn't have been good if the dog had run into the middle of that road. :S

-Sarnic Dirchi

Same Name

So I had a customer call the store saying that they had arrived to pick up their online order. 

Which, easy enough to get, I just needed a name.
So the customer told me their name and I looked it up on the Ipad and was like "Okay, I have your order Stacy, I'll be right out to get it." 
(Name has been changed) 

So I hit 'confirm' on Stacy's name and go grab her order and bring it out to the car.
Only for the customer to be like: O_o that's not what I ordered.

And I was like "For Stacy right?"
And she was like "Yes...but I ordered some dog treats and some fake grass." 

Which...considering the order I had brought out contained milk replacer for puppies...
Meant that it definitely wasn't the right order.

But I did remember seeing an order with fake grass sooo I figured that there must have been two orders by people named Stacy.

So I was like "I'll be right back." 
Sure enough.
There was an order for Stacie that had the fake grass.

So I brought that order out to the customer and it was the correct one this time.
Woot!

However.
There was a slight problem now...in that I had already confirmed the other Stacy's order.
Which meant when she came into the store to grab her order...we wouldn't have a record of it on our Ipad because I'd already confirmed it as being taken. *exhales* 

So I let the manager know and she wrote a note on the order so that we would know it still needed to be picked up by the other customer.

Only as she was finishing writing that note.
I got a phone call.

And the customer on the other end was like "Hi, I just got an email saying that my order had been picked up...but I haven't come to grab it yet."
And I was like: "For Stacy right?"
"Yah"
"Yah, we accidentally confirmed your order because there were two Stacy's and the other Stacie came to pick up hers. But your order is still here. You can come grab it."

She was like "Great! Only...I actually don't want it anymore. Can I cancel it?" 

:S
I had no idea actually as I had accidentally confirmed it so it wasn't on our Ipad anymore....not that I could personally cancel the order as that's something only a manager can do. But I took down the customer's information in case we needed anything more from her, and went to the manager to see if we could cancel that order.

Yep.
We can. So it wasn't as complicated as an issue as I thought.

But definite note to self.
Double check names before hitting confirm. *shakes head*

-Sarnic Dirchi

All the Same, Yet Different

I had the weirdest coincidence happen at work today.

So there I was picking our online orders that had come in so that we could send notice to customers that they could come get the stuff they'd ordered online.

And I opened the first order to see that someone wanted a bag of Canidae Dog Food. 
They wanted the small bag. In Salmon flavored.

Easy enough. I grab the order, print out the order slip and take it up front to place in the holding area and move onto the next order....

Which was a bag of Canidae Dog Food. 
Small bag.
For a second I had to wonder if our Ipad had glitched and showed me an order I had already picked.
But no.
It was a different bag. 
This customer wanted a Beef flavored bag of dog food.

BUT THEN.
I had a THIRD order.
For a single small bag of Canidae dog food. Turkey flavored.

And you know what my fourth order I picked was?
Yep.
A single small bag of Canidae dog food. Chicken flavored.

Like.
What are the odds?!
To have 4 different people at the same time decide to order the same brand of dog food and pick completely different flavors?
Like sure it would make more sense if everyone picked chicken or something.
It's just crazy that they all decided on a different flavor of dog food even when it was in the same brand all independently of each other.

it's a crazy coincidence. 
And i had to wonder if some group had met up and decided to order food all at once.

Not so much.
We did later discover that there's an online coupon for a free bag of Canidae dog food if you order it for online pick up --as a way to convince customers to do online pick up orders instead of coming into the store. 

But still. 
It's crazy that the managed to pick four different flavors. 

-Sarnic Dirchi

Complaints

So we had two customers go through the register earlier today. 
Who were wanting to take advantage of a sale on some of our dog toys where if you bought one dog toy you could get a second one half off.
However, not all dog toys we have are part of that sale.
And some of the toys (I'm not sure how many) were ones that weren't on sale.
And the customers felt jipped and miffed that the cashier wasn't more 'helpful.'

Like, overall the cashier has a pretty good attitude, so I was kinda skeptical that there was 'something wrong with' them. And that 'they're not a good cashier.' 

It just seemed like a conflict of two bad moods really.
As the customer admitted that they weren't having a good day today and they didn't want to have to interact with the cashier again.
And the cashier probably was tired of dealing with people who can't read sales and are snippety at them.

So overall both sides were seeing the other as being 'difficult.' 

It wouldn't surprise me if the customers were the ones more in the wrong. After all most customers are in the wrong. 

In any case.
I came into the picture briefly because the customers bought their dog toys went out to the car, realized that they were cheaper online and so therefore ordered them online to be picked up in the store. 
And so came back wanting to have the toys they just bought returned.

No issues there. They had the receipt and the toys so we could easily return them.
The slight snag would be that it can take time for online orders to show up in our system so they might be waiting for a bit to get their toys back.

I'm not even sure I got the whole gist of what the customers were wanting.
As at some points it sounded like they also want the toys they just bought as well.
And other times they sounded like they just wanted their money back. 

In any case, they demanded to speak to a manager and so I had the manager come over and then take them over to register three so that they could return the toys and then sort out the online order thing as well.

But yah...
From the brief info I heard from the cashier, it sounded like the customers were rather beastly to them.
So I can see it being bad on both sides.

But it was rather frustrating to have to deal with them in such a manner. 

-Sarnic Dirchi