We had a customer complain that the engraving machine for our dog tags wasn't working right because they tried to engrave their tag...and the machine didn't engrave it.
So. I went over there to see what the issue was.
And it turns out it was just....consumer error. *exhales* Like...I'm pretty sure the nice screen shows the user exactly how to place the tag in the tag machine so that the engraver can engrave it.
But this customer just ignored that part.
And when the lid unlocked so that they could lift it up and place the tag within -which there's this little knob that you hook the tag onto so that it's held in place when the machine pulls it deeper in to engrave it---instead of the customer placing the tag on the knob...they just opened the lid and tossed it inside.
*exhales*
Like...what did you expect? *shakes head* As that same area also is where the machine will drop the tag for you to reach in and grab -like a candy machine- when it's done engraving.
So if you toss it inside...it will just fall to the bottom where you can grab it again.
But it's not gonna engrave anything because the customer didn't place the tag in the spot where the machine could then do the engraving. *shakes head*
I was able to show the customer where to put their tag.
And I'm assuming it went off without a hitch after that because the next time I looked over there was a different person using the machine.
So yah. Fun times dealing with people who can't follow instructions.
-Sarnic Dirchi
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