Learning

 I understand that greenies can't learn everything the first day.

I get it. Truly I do. 

There's a lot of information to take in no matter what position you hold in the store.

And with the variety of questions we get from customers, new associates aren't expected to know everything. That's why we're all connected by radios. So if we don't know an answer we can ask and see if someone else knows. 

However...there is a point where new associates are expected to have a basic knowledge of the store.

Like...the layout. Where they're likely to find the common things that customers often ask for.

Like collars, cones, dog foot, cat litter, fish, shampoo...etc. 

It should come to workers pretty quickly to direct people to aisle 4, 7, 15 for the items they're looking for.

But I have this one greenie, who's been in the store for a couple of weeks now...not quite a month but they've been in the store for a while...who is still acting like it's day one.

Constantly asking questions that they should already know the answer to.

*exhales*

And I get the fear of not wanting to be wrong. Of wanting to be sure that you direct the person to the right spot.

But if we've told you ten times that something is located on such and such an aisle...then you really should remember for the next time a customer asks you that question. 

And it could be that the new worker has been stuck on the register for practically their entire time they've been working here.

So they haven't really had time to go look about and figure out where things are. 

Though...I am halfway surprised that they hadn't taken the initiative and like...maybe explored the store on their own so they could figure out where things were. 

Thankfully, we were able to give the greenie time today to wander around the store and familiarize themselves with things. Though I don't know if they took as much advantage of the time as they could have...

*exhales*

Guess I'll find out tomorrow as I believe I work another shift with the greenie.

We'll see if they're on the radio every five minutes again...hopefully not. 

But considering that that's been the trend of the past couple of weeks....I may just have to brace myself for many more questions.....we'll see.

-Sarnic Dirchi