-__-
*exhales*
We've unleashed another nightmare customer.
So Sunday I had a customer come into the store right? To buy 4 large Oranda Goldfish.
I didn't think much of it.
Because again, if you're buying that many large goldfish for over $100 total...I would expect you would know what you were doing.
Apparently not.
Because yesterday I saw this customer not once, but twice while I was on the clock.
The first time they came in wanting to get a filter for their tank.
....Which....I would have expected if you were buying over $100 worth of fish....you would have had the tank set up and ready and running.
But after establishing how big of a tank the customer had I showed them the appropriate sized filter and off they went to buy it.
Only to have them come back in a couple of hours later.
This time to get bags of gravel.
But not like the 50lbs that they would need for their tank.
No they only bought like 10lbs.
And like...it wasn't that bad of an interaction.
it's just stressful for me, because again, there's a language barrier between me and this customer. So our communication takes place via a translator app on the customer's phone.
And it's just...stressful, mostly because I can't tell what emotion they're actually feeling as from the tone of their voice when they speak they sound rather upset/angry and yet...I'm not sure they are or if it's just how the language sounds?? Not sure.
In any case.
....they came back in again today. *exhales*
And I almost managed to avoid them.
As my manager was helping them and I was just passing by to grab paperwork to do a sale on a couple of hamsters when the customer snagged me into the conversation as they recognized me as the one who's been helping them.
Which sucked because I was literally off right then and just trying to finish the hamster sale and then go clock out.
But no.
This customer ended up making me clock out 15 minutes late. And I didn't even figure out exactly what they were trying to ask/get/need before another coworker came over to take over for me so that I could leave.
I don't even know exactly what they were after.
Like from when I was talking to them they were complaining that the filter that they bought yesterday had made the water all cloudy. And they didn't like that. But like...that's normal for brand new fish tanks to have the water be murky for up to a month until things settle down.
But they were wanting the water to be as clear as our fish tanks in the store.
Which the customer wasn't understanding that our tanks didn't get like that overnight. The system has been set up for like 20 years if not longer and we change our filters every single day. So that's why the water looks clear. It took work.
But the customer was insistent that they wanted their fish tank water to look exactly like ours.
So I showed them some "accu-clear" that could help but I told them that it doesn't always.
And like they were like "I already bought two other chemicals to treat my tank why do I need a third!"
Because the other two chemcials won't clear your cloudy water that's why. XP
We hadn't come to a solution when I left.
But I've had word that the customer ended up buying a completely new tank to take home.
Which how they got from cloudy water to brand new tank I have no idea.
*shakes head*
I am hoping that I won't see them tomorrow though.
Because after having to deal with them four times in the past three days I'm just dreading having to interact with them again if they do come into the store.
-Sarnic Dirchi
Tuesday, March 10, 2020
Monday, March 9, 2020
Few Crickets Big Need
Gotta love those days when you're low on crickets.
Because like...maybe you'll be able to make it through the day without running out.
Especially if customers don't need crickets today.
Or if they only need small quantities under like 20 each or something.
Maybe. Just maybe we could eke it out until our Cricket Shipment comes in.
Or not.
Because of course the first customers I help in the morning are people wanting a ton of small crickets.
Small crickets that we don't really have many of.
And the first customer wanted me to bag them up 80 small crickets.
Which when I was pretty certain I only had like maybe 200ish left...is a lot of crickets.
And then the second customer came in.
And wanted 76 crickets.
*exhales*
Which meant that I probably only had like...maybe 50 or at most a 100 crickets left for the rest of the day...and we'd only been open for like maybe an hour.
Not.
Good.
*shakes head*
Why do the customers need the big amount of crickets right when you don't have that many??
-Sarnic Dirchi
Because like...maybe you'll be able to make it through the day without running out.
Especially if customers don't need crickets today.
Or if they only need small quantities under like 20 each or something.
Maybe. Just maybe we could eke it out until our Cricket Shipment comes in.
Or not.
Because of course the first customers I help in the morning are people wanting a ton of small crickets.
Small crickets that we don't really have many of.
And the first customer wanted me to bag them up 80 small crickets.
Which when I was pretty certain I only had like maybe 200ish left...is a lot of crickets.
And then the second customer came in.
And wanted 76 crickets.
*exhales*
Which meant that I probably only had like...maybe 50 or at most a 100 crickets left for the rest of the day...and we'd only been open for like maybe an hour.
Not.
Good.
*shakes head*
Why do the customers need the big amount of crickets right when you don't have that many??
-Sarnic Dirchi
Sunday, March 8, 2020
Big Orandas
Had a customer come in the store today wanting to buy our Large Oranda Goldfish.
But not just one of them.
They wanted four of them.
Which is kinda crazy because those goldfish are over $30 each so the customer basically dropped like $120 on four fish in the blink of an eye.
But the other notable thing of that particular conversation was that the customer didn't speak any English.
So they were using their phone to translate their words into English and then I would use their phone to translate my words into their language.
It was rather cool. Like it's amazing how far technology has come so that we can use it to help us communicate through the language barrier.
Hopefully the customer enjoys their new fish.
But not just one of them.
They wanted four of them.
Which is kinda crazy because those goldfish are over $30 each so the customer basically dropped like $120 on four fish in the blink of an eye.
But the other notable thing of that particular conversation was that the customer didn't speak any English.
So they were using their phone to translate their words into English and then I would use their phone to translate my words into their language.
It was rather cool. Like it's amazing how far technology has come so that we can use it to help us communicate through the language barrier.
Hopefully the customer enjoys their new fish.
Saturday, March 7, 2020
Matchy Matchy
So this morning right as we opened the doors--well actually they were waiting outside before we opened the doors, a family of three -parents and their child-walked into the store.
Which wouldn't have been that notable -beyond me thinking them weird for waiting outside a pet store first thing in the morning- except the family were all wearing matching black jackets.
But not only were they all wearing those matching black jackets but they were also sipping from matching cups -like the kind you use to drink hot chocolate or coffee- at the same time.
So this family of three.
Walks into the store.
Wearing matching jackets.
Sipping from their Styrofoam cups.
All at the same time.
It was...different.
Like I'm not even sure if they bought anything.
It's like they woke up this morning and were like "let's go grab drinks and go wander the pet store right when it opens!"
*shakes head*
People are weird.
-Sarnic Dirchi
Which wouldn't have been that notable -beyond me thinking them weird for waiting outside a pet store first thing in the morning- except the family were all wearing matching black jackets.
But not only were they all wearing those matching black jackets but they were also sipping from matching cups -like the kind you use to drink hot chocolate or coffee- at the same time.
So this family of three.
Walks into the store.
Wearing matching jackets.
Sipping from their Styrofoam cups.
All at the same time.
It was...different.
Like I'm not even sure if they bought anything.
It's like they woke up this morning and were like "let's go grab drinks and go wander the pet store right when it opens!"
*shakes head*
People are weird.
-Sarnic Dirchi
Friday, March 6, 2020
On a Leash
So our store has this policy where if dogs come into the store they need to be on a leash or contained in some way.
But not every customer knows that--or realizes it. So we do occasionally find dogs wandering around the store by their owners without a leash on.
To which we then offer the customer a temporary leash for them to use.
Some people are grateful for it.
A lot of people are annoyed by it.
Because they think that their dog is "well trained" and therefore doesn't need a leash because the dog will come to them when called.
*shakes head*
It's like the customers don't realize that life exists outside of them and their dog.
There are people with allergies who come into the store.
There are people who are afraid of dogs who come into the store.
There are people with dogs who are timid and scared of other dogs who come into the store.
There are people with dogs who can be aggressive to other dogs that come into the store.
There are people with brand new puppies that they don't yet know how to handle that come into the store.
Needless to say.
We have the policy to help protect all people, dogs, and other creatures that come into the store.
Because while you may think your dog is 'well trained' other dogs are not. And your dog may not be as well trained as you think it is.
So we say all dogs must be on a leash.
To help keep everyone safe.
In any case.
This morning as I was walking through the dog food section I noticed that a woman had her dog nearby her...but she didn't have a leash.
So I politely offered to grab a leash for her dog.
To which she responded "He's on a leash."
And gestured to the dog that had a little handle leash on it.
A leash that the customer was not HOLDING.
Which it's kinda implied that if a dog has to be on a leash...that the customer needs to be holding the other end of the leash. Because it's pointless if the dog has a leash that isn't being held if the dog gets into trouble. *exhales*
I was like "Okay."
And moved on.
But the customer headed back deeper into the store to where I knew my manager was.
And my manager too brought up the fact that the customer's dog had to be on a leash.
But my manager further clarified that the customer needed to be holding the leash because it's Policy that dogs are on a leash for everyone's safety.
I don't know how the customer responded to that.
But I did see them walking up to the register holding the dog's tiny little loop lead leash thing.
Apparently.
The customer was not happy.
As she basically blew up at my cashier.
Asking like "Do you have dog training classes here? Do those classes play hide and seek? Where the owners hide and the dog has to find them?" -Which Yes, No. And No.
"Then WHY? Do i have to have my dog on a leash! He's well trained! I have this particular training collar on him and he listens so well to me and I can walk around in OTHER stores without him on a leash." etc etc. And basically ended up with her threatening to take her business elsewhere.
*rolls eyes*
Go ahead lady. Go ahead. Go elsewhere. As we have to consider the safety of all our animals and it is an official policy in the company that all dogs must be on a leash which implies the owner must be holding the leash.
*exhales*
But like.
Some people.
They think the world must revolve around them.
But the kicker was that she said her dog was well trained right?
Well my cashier said that it took the customer multiple attempts to get the dog to obey her commands. Like it took her four times telling her dog to come before he would come to her.
...That's not well trained at all lady. *shakes head*
-Sarnic Dirchi
But not every customer knows that--or realizes it. So we do occasionally find dogs wandering around the store by their owners without a leash on.
To which we then offer the customer a temporary leash for them to use.
Some people are grateful for it.
A lot of people are annoyed by it.
Because they think that their dog is "well trained" and therefore doesn't need a leash because the dog will come to them when called.
*shakes head*
It's like the customers don't realize that life exists outside of them and their dog.
There are people with allergies who come into the store.
There are people who are afraid of dogs who come into the store.
There are people with dogs who are timid and scared of other dogs who come into the store.
There are people with dogs who can be aggressive to other dogs that come into the store.
There are people with brand new puppies that they don't yet know how to handle that come into the store.
Needless to say.
We have the policy to help protect all people, dogs, and other creatures that come into the store.
Because while you may think your dog is 'well trained' other dogs are not. And your dog may not be as well trained as you think it is.
So we say all dogs must be on a leash.
To help keep everyone safe.
In any case.
This morning as I was walking through the dog food section I noticed that a woman had her dog nearby her...but she didn't have a leash.
So I politely offered to grab a leash for her dog.
To which she responded "He's on a leash."
And gestured to the dog that had a little handle leash on it.
A leash that the customer was not HOLDING.
Which it's kinda implied that if a dog has to be on a leash...that the customer needs to be holding the other end of the leash. Because it's pointless if the dog has a leash that isn't being held if the dog gets into trouble. *exhales*
I was like "Okay."
And moved on.
But the customer headed back deeper into the store to where I knew my manager was.
And my manager too brought up the fact that the customer's dog had to be on a leash.
But my manager further clarified that the customer needed to be holding the leash because it's Policy that dogs are on a leash for everyone's safety.
I don't know how the customer responded to that.
But I did see them walking up to the register holding the dog's tiny little loop lead leash thing.
Apparently.
The customer was not happy.
As she basically blew up at my cashier.
Asking like "Do you have dog training classes here? Do those classes play hide and seek? Where the owners hide and the dog has to find them?" -Which Yes, No. And No.
"Then WHY? Do i have to have my dog on a leash! He's well trained! I have this particular training collar on him and he listens so well to me and I can walk around in OTHER stores without him on a leash." etc etc. And basically ended up with her threatening to take her business elsewhere.
*rolls eyes*
Go ahead lady. Go ahead. Go elsewhere. As we have to consider the safety of all our animals and it is an official policy in the company that all dogs must be on a leash which implies the owner must be holding the leash.
*exhales*
But like.
Some people.
They think the world must revolve around them.
But the kicker was that she said her dog was well trained right?
Well my cashier said that it took the customer multiple attempts to get the dog to obey her commands. Like it took her four times telling her dog to come before he would come to her.
...That's not well trained at all lady. *shakes head*
-Sarnic Dirchi
Thursday, March 5, 2020
Fish Tank Buddy
My fish tank buddy came into the store today. :D
The older gentleman that also bought a 125 gallon tank and decorated it exactly how I had it decorated in the store and only ever put like 14 fish into the tank, one for each granchild.
Yep. My fish tank buddy came into the store today!! :D
I have to say I was so excited to see his friendly smiley face as I see him like...maybe twice a year? Maybe?
So to have him walk into the store?
Oh yes I was excited!!
He wasn't coming in for fish though. Nope still quite happy with the ones he has.
But he was going on vacation and wanted to know what he could feed his fish in the meantime.
So I showed him the vacation feeders and made sure he got the right ones for the amount of time he would be gone.
And after answering a couple other questions.
Sent him on his way again.
But ah. I love seeing familiar faces. Especially ones that just leave you feeling happy afterwards. ^^;; So glad to see him.
-Sarnic Dirchi
The older gentleman that also bought a 125 gallon tank and decorated it exactly how I had it decorated in the store and only ever put like 14 fish into the tank, one for each granchild.
Yep. My fish tank buddy came into the store today!! :D
I have to say I was so excited to see his friendly smiley face as I see him like...maybe twice a year? Maybe?
So to have him walk into the store?
Oh yes I was excited!!
He wasn't coming in for fish though. Nope still quite happy with the ones he has.
But he was going on vacation and wanted to know what he could feed his fish in the meantime.
So I showed him the vacation feeders and made sure he got the right ones for the amount of time he would be gone.
And after answering a couple other questions.
Sent him on his way again.
But ah. I love seeing familiar faces. Especially ones that just leave you feeling happy afterwards. ^^;; So glad to see him.
-Sarnic Dirchi
Tuesday, March 3, 2020
Stocking Up
Had a customer come asking me if we had more containers of a specific type of cat litter in stock.
As we always seem to be super low on them.
Which they already had two containers of the cat littler needed in their cart....
But the customer was sounding rather...irritated. So I said I would go check it out (while wondering why they didn't stock up on a different cat litter like Tidy Cat that we have tons of)
And in my search I discovered that we had one more container of their specific type of cat litter....
However...it was on the very bottom of a pallet that had just come off our truck that was like...stacked with stuff eight feet tall. *exhales*
Knowing they already had two containers....and knowing that we had no easy way to get the litter off at that moment.
I told the customer that we had no more available currently.
But apparently.
The reason why they were wanting to stock up on cat litter....
Is the exact same reason why the grocery stores have empty shelves of water bottles, hand sanitizer, and toilet paper.
People are preparing just in case the corona virus hits the state.
But like...
I don't see why they're wanting to prep on buying stuff for their pets....like it's like they're preparing for the apocalypse or something.
My cashier commented though that multiple people had told her today that that's why they were buying a bunch of food and stuff.
Just in case.
It's like...interesting.
Like cool on them to think to stock up for their pets as well as for themselves.
But I honestly think there's a lot of panic for well....very little reason.
Practice proper hygiene and I think most everyone will be fine.
-Sarnic Dirchi
As we always seem to be super low on them.
Which they already had two containers of the cat littler needed in their cart....
But the customer was sounding rather...irritated. So I said I would go check it out (while wondering why they didn't stock up on a different cat litter like Tidy Cat that we have tons of)
And in my search I discovered that we had one more container of their specific type of cat litter....
However...it was on the very bottom of a pallet that had just come off our truck that was like...stacked with stuff eight feet tall. *exhales*
Knowing they already had two containers....and knowing that we had no easy way to get the litter off at that moment.
I told the customer that we had no more available currently.
But apparently.
The reason why they were wanting to stock up on cat litter....
Is the exact same reason why the grocery stores have empty shelves of water bottles, hand sanitizer, and toilet paper.
People are preparing just in case the corona virus hits the state.
But like...
I don't see why they're wanting to prep on buying stuff for their pets....like it's like they're preparing for the apocalypse or something.
My cashier commented though that multiple people had told her today that that's why they were buying a bunch of food and stuff.
Just in case.
It's like...interesting.
Like cool on them to think to stock up for their pets as well as for themselves.
But I honestly think there's a lot of panic for well....very little reason.
Practice proper hygiene and I think most everyone will be fine.
-Sarnic Dirchi
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