Scritch Scritch

Had a customer come into the store today looking for an anti-itch cream to put on her dog.
Only....we didn't sell creams. We sold sprays and like...shampoos. But no creams.
Which wasn't what the customer wanted because the dog won't hold still to have the spray applied. 
They were hoping instead, that because the dog doesn't mind baths, that they would be able to apply a cream to the dog's skin and make them think that they were taking a bath at the same time. 

But at that point since I only carried sprays and like shampoos...I recommended the shampoo/conditioner thing. 

Only it came out that the dog had more than itchy skin problems.
No, apparently since it was a puppy the dog wouldn't tolerate anyone touching it. To the point now, years later that they can't even get a leash on their dog.

-The customer wasn't sure it even was a dog at this point. 

In any case.
They haven't combed the dog at all because it won't tolerate the brush and will bite people who try to brush him. Not even the vet, apparently, is willing to take on the task of grooming this puppy because the dog gets aggressive and the owners apparently can't sedate him before taking the dog to the vet? 

No idea.

But the dog is extremely matted, to the point where it's scratching at the matted fur.

And here I am....just wondering why the owner would let their dog get that bad.
Just because the dog has 'always' been like this is no reason to let it continue to be like that.

They were thinking a bath might help --but people later told me that that would make the matts worse... *exhales* 

But yah....I wish there was a good solution because that dog sounds like it's in a horrible situation. :( Poor thing. 

-Sarnic Dirchi