Saturday, March 28, 2020

Repeating Myself Far Too Much

It's a known fact that customers don't know how to read.

But it sure gets irritating when they prove that fact to be true.

I had a family come into the store (which WHY leave your kids HOME) wanting to buy fish (because the kids wanted them) for their 36 gallon tank.

Except the family had no idea what they doing.
No knowledge of fish---or very little as they did say they had a smaller tank (though I am wondering if that was a lie just by the questions they were asking.) 

In any case.

The first fish they pointed out that they wanted was a koi fish.

Which since those fish can get a good 3 feet full grown.
Putting them in a dinky 36 gallon tank is NOT recommended.

No at bare minimum it needs to be a 50 gallon if not a 75.

And the customer was like "Okay."
And the proceeded to point to the tank right above the koi tank they originally pointed to and were like "Then we'll take one of these instead."

....Which.
I do have to wonder...if the fish in that tank look EXACTLY THE SAME as the ones in the tank below it...with the ONLY difference being the SIZE of the fish. 
You'd think that they would be the same type of fish.

But no.
The customer proceeded to do that to FOUR of our Koi tanks before being like "Okay which tank holds the goldfish then?!"

Like dude.
Just read the signs?
We do have picture tags on our fish tanks that TELL you exactly what type of fish are in that tank.
Seriously you just have to take two seconds to read the tags to know what fish there are.

But Nooooooo.

And like...not only did the customer end up completely bypassing the two columns of fantail goldfish tanks that they originally wanted.

But they went straight to the cichlids.
*exhales*
Which are considered to be our agressive fish.
AKA fish that can and will KILL other fish.

And like a repeat of the Koi tanks.
The customer proceeded to point to like three or four other cichlid tanks. 
*exhales*
Like dude.
LISTEN TO ME.

It was a nightmare having to deal with this customer because I honestly felt like I was just a fly buzzing by their ear.
Whatever I was saying either wasn't being comprehended...or it was going in one ear and out the other.

Because even when I was like "Hey you got 6 fish you don't want to get any more this time around."
The customer was like "I want this fish too."

Like dude...are you trying to prove something? 
Because whatever you think you're trying to prove, you're not proving anything other than you're an egotistical jerk.

Listen to the workers. 
Especially if you have no idea what you're doing when it comes to fish.

It was honestly one of the more frustrating conversations I've had with customers.
Because like...I really don't need to repeat myself over a dozen times if you would just actually listen to what I'm saying. 
*exhales*

Yah.
I got super frustrated with this customer.
Super frustrated.

-Sarnic Dirchi

No comments:

Post a Comment