Closed

A customer called the store exactly at 9pm today.

Like literally as I was gonna go plug in our phone so that it could charge overnight, the customer called.

And I did consider for a split second of not answering the phone and letting it ring.

But the last time I got a call like right at 9pm, it was a manager from our sister store needing a question answered really quick. 

So, hoping that this was the case and that I would know the answer...I answered the phone.

It wasn't a manager from a different store.

Nope. It was a customer.

And they wanted to know what time we closed.

I was like "We closed right now, but we'll be open again tomorrow morning at 8am." 

The customer wasn't happy to hear that. Because they thought we closed at 10pm and wanted to know when we had changed our hours.

Which is...funny. Because like the only time we actually close at 10pm is during the Christmas season which can start as early as the beginning of December, but recently it's only been like the two weeks before Christmas that we've closed at 10pm.

The rest of the year we usually close at nine. Unless it's sunday then we close a couple of hours earlier. And like...if it's a holiday we close at 6pm instead. (Though during the beginning of the pandemic we closed at 7pm and that was amazing) 

So it's rare for us to close at 10. 

And this year we're not staying open late for the holidays. While we are opening an hour earlier (which is pointless really who wants to be out shopping at a petstore so early???), due to the pandemic we aren't staying open late. We're closing at our normal times. 

Guess we'll see if the customer ends up coming in tomorrow or not....

-Sarnic Dirchi