Online Pick Up

So usually after 7pm we don't check to see if more online orders have come in because we stop doing curbside pick up at that point for the safety of our associates. 

Though since currently it gets dark at like 5pm....that's still two hours of us walking outside in the dark....but anyways. I think we mostly have the 7pm cut off so we don't get inundated with pick up orders right at close when we're trying to get people out of the store and could be dealing with rushes and such. 

In any case.

It was after 7pm when I get a call from a customer asking about an order she'd placed online as she lives further down south and placed the order to get delivered to her parents here in Happy Valley. 

But after placing the order she discovered that our sister store near her had the item in stock and so she planned to get it there and then bring it up here to her parents when she came to visit.

But she wanted to know if we could cancel the order as it was scheduled to be picked up and delivered tomorrow via DoorDash.

And while I'm not certain how canceling things goes on the end of DoorDash, since we hadn't yet picked the order it should be easy enough to cancel it on our end. Though I don't know how to do that personally as only the Head Manager and maybe the VP Manager can cancel orders. 

So I left a note for tomorrow and informed my managers to not pick the order so we could get it cancelled. 

Easy enough so long as people follow directions and not pick things lol. 

In any case. I noted that there was this customer's order and then one more order that had come in.

But since it was after 7pm I decided to leave both for tomorrow.

However.

It seemed like pretty much after I hung up with the first customer I get another call from a customer who stated that she too had just placed an order for pick up, but she hadn't realized that we stopped doing curbside at 7pm and she needed the item she ordered tonight instead of tomorrow.

Which since it was slow, it was easy enough to assure her that I could pick her order and have it ready for her. But since it was after 7pm she would have to come into the store to grab her order instead of us bringing it out to her car. 

Thankfully the customer didn't throw a fuss about that and was quite willing to come into the store. And thankfully she was able to come in before we closed. As that's always semi tricky when it's heading towards closing time. 

-Sarnic Dirchi