Bulgarian Cages

There are days when talking on the phone with customers is difficult.
Especially when they say words that just aren't creating an understandable meaning in your head.

Today I had a guy call and ask if we had any Bulgarian Cages in stock.
O.o
Bulgarian cages? I'd never heard of such a thing.
Was it a certain style of reptile cage? Like where the doors open in the front? Or the lid comes off? I'd never heard of it being referred to that way.

I mean, our animals will have names related to places like the Asian forest scorpion, the Russian Tortoise, the Greek Tortoise, the African Sideneck, the Short-Haired Syrian, the Russian Hamster....

but Bulgarian?
Never heard of it.

But thankfully after a bit more questions on my side and repetition on the guy's side. I finally figured out what he was actually saying.

BUGarium
An Aquarium for Bugs.

Oh.
*shakes head*
lol.

Admittedly we'd only started carrying those a few months ago, so I hadn't yet received a phone call asking if we had them in stock. Which is why I had difficulties processing what he was saying, because I hadn't been asked it before.

But now I know. and hopefully if I'm asked again, I'll be able to understand what the customer wants much more quickly lol.

-Sarnic Dirchi