The Smell

Had a customer call on the phone today to complain about a groom that they had done on their dog yesterday.

Which was interesting, because the customer claimed that they didn't notice anything when they picked up the dog and paid for the grooming that they had done.

They took the dog home.

And later in the evening, one of their kids was like "Hey this dog still smells really bad."

Which is when the customer took a closer look and noticed that the dog was still dirty and that it did still have a bad smell to the coat.

Which is...odd.

Hours later?
HOURS later?

Like. 
Do you know what the dog could have gotten into between coming back from the groomers and to when the child pointed out the dog still smelt?

Like I highly doubt the groomers within the store would let a dog leave dirty if there was a bathe and groom that happened. 

In all honesty, I expect that something happened between the dog coming home and the child speaking up.
It was HOURS.
The customer didn't call until the next day!

The dog could have gotten into so much in the meantime.

Like I know customers can be unobservant. 
but at the same time.
There's only so much I can believe.
Especially since the groomers would have no reason to not do a proper groom.

*exhales*

In any case. The customer wanted us to 'fix' it either by redoing the groom or giving the customer their money back. 

It was at that point that I transferred the customer to the grooming salon,
As I have no power to fix any issues in the grooming department since I don't work in that portion of the store.

The Grooming Manager ended up taking over...so hopefully they got the situation sorted.
Guess we'll see.

-Sarnic Dirchi