Why Did You Call Us?

 I don't understand the logic of customers some days.

So today I got a phone call from a customer.

Who told me that they had adopted a cat from our sister store two years ago.

Which...Okay?? Why are you telling me this?

Well.

Apparently the cat had gotten outside and run away. So it's missing.

And they wanted to know if MY store had any knowledge of if the cat they adopted from our SISTER store was microchipped or not and if there was a way to look it up?

Which....How in the world am I supposed to know?

Why in the world would you ask MY STORE when you didn't get the cat from MY STORE? 

Like...where is the logic in that? Where?

If you got the cat from the sister store? Why not call the sister store FIRST and ask them your question? 

Just because we're in the same company doesn't mean that we have the same records in all the same stores.

Especially for Adoptions.

Like every store partners with different adoption groups throughout the state to give homeless pets homes.

And while there may be some overlap between adoption groups where they may go to one or more of our stores...that isn't always the case.

And in two years....it's hard to know what was and wasn't being done between the different adoption groups.

So I was like "Call the Sister Store as they would have better knowledge of which adoption groups they were working with during that time than I would." 

And like....every cat that gets adopted usually comes with paperwork that the owner receieves.

Said paperwork would have their rabies and vaccination information. But also usually contains a sticker telling the customer what the microchip number is for their new pet if they've been microchipped....

I just....

I don't get it?

Like why call our store? 

Call the store you got the cat from they'll have better answers for you.

-Sarnic Dirchi