Which Option?

 Had a customer call the store first thing this morning, wanting to know if we did shots for dogs.

Which our vet clinic within the store does shots. But our store itself does not sell them or give them out. 

Unfortunately our phone systems don't quite connect with the vet's phones. 

So the customers need to recall the number and hit the vet option listed. 

The customer today was like "But there wasn't an option for a vet! I called and it sent me here!" 

*exhales*

What that means is that you didn't listen to all the options.

As the vet option is there. 

However with the pandemic corporate has changed the spiel given on the phone for when they're giving you options of which number to press for certain areas of the store. 

It's no longer a quick thing.

They have to give more details on how to do the curbside pick up and how to contact grooming and the like.

So it's like a five minute listening process to hear all the options.

And people are impatient.

So I bet most people just hit 'zero' to get through quicker. And then pretend that 'that option wasn't listed.' 

It is.

I've listened to the spiel.

Though I am tempted to listen to it again so I can memorize which numbers go to which area of the store so I can just tell the customer to call back and hit "#" instead of just vaguely telling them to listen to it and the option will be there.

At the same time...people really should just listen to all the options before deciding that their option isn't there.

-Sarnic Dirchi