A...Transaction...Problem

A customer called the store today needing help with a purchase that they had made on Monday. 

They had chosen to divide up their purchase into two separate transactions. 
Which isn't uncommon. It's more complicated for the cashier, but it's not that big of a deal to split up the transactions into two different purchases.

But what the customer was calling about...was the fact that there was a third charge on their card that they hadn't made also for the store. 

:S I ended up transferring the customer over to a manager to have them help further--which resulted in the manager telling the customer to come into the store with their receipts and bank statements and they would see if they could help the customer figure out what happened. 

However,
What made this particular conversation more memorable....was how long it took the customer to get to the point of why they were calling.

As most people would be like "Hey, I made a purchase at your store on Monday but I"m seeing another charge there that isn't mine." 
Like it's quick and to the point. 

But this customer?

It halfway sounded like they were multitasking over the phone. As I could hear clicking...like the sound the keys on a keyboard make while trying to talk to me.
And that conversation went. "So...*click click click* On Monday *click click click* I made a couple of *click click click click click click click* Purchases. For $$ and *click click click* and $$. *click click click click click click click* But on my bank statement *click click click click* There's a *click click* Third charge. *click click click click click click click click* I didn't make and *click click click* I want to know. *click click click* How we can *click* fix that. 

Just like.
AHHHHHHHH

It was very hard to stay focused on the conversation at hand because the customer was taking foooorrreeeevvveeerrrr to say a single sentence. Like a thirty second conversation ended up being a good five minutes or so because the customer took forever to get the sentence out. *exhales*

At least I managed to figure out what the customer was needing even if I couldn't help them directly with their particular problem. 

-Sarnic Dirchi