Switch Out

A little bit ago...like last week? It was just after Labor Day and our Labor Day sale.

We had a customer call the store to complain about a Canister Filter that he had bought over Labor Day and how he couldn't get it to work.

Only to call back later to ask if he was supposed to remove plastic bags holding the substrate within the canister filter.

Which yes. Yes he should have. 

I had hoped that with this revelation....the customer's filter problems would be gone.

Though knowing that he'd been trying to run the filter with the plastic preventing a good water flow throughout the canister....

I wasn't going to be surprised if he called again or came back into the store with the filter not working.

Well.

That may just have happened.

As I had a customer come into the store carrying a Canister Filter of the make and model that the customer on the phone had complained about. 

The customer also stated that he had 'called the store multiple times' to get this filter working and it would work for a little bit...then not...then work for a bit...then not.

Which yah...sounds like something went wrong there. 

And the customer was understandably frustrated.

Even more so as he's constantly traveling between states. 

....Which why would you have a fishtank in the first place if you're always out of town traveling for work? 

In any case.

The customer wanted to get a new canister filter.

Preferably one that was more reliable than the one he'd bought.

And not wanting to have to repeat another filter incident with him over the phone -if it was the same customer-

I suggested that instead of getting another filter of the same brand, that he get a Fluval Canister Filter.

As those are more popular and reliable for customers and was the brand that we had used when we had Display FishTanks set up in the store. 

The only problem? 

The filer was like $100 more than what he'd paid for the other one. 

So while he went outside to try and find the receipt.

I went to the manager and asked if there was anything we could do to make sure that he didn't have to pay more for a replacement.

Coincidentally.

The price of the filter that was being returned at it's normal full price.

Was almost the same price as the new filter on sale.

So the manager ended up doing an exchange across.

Meaning that the customer didn't have to pay any extra $$$ for the new filter. 

So yay him.

Hopefully the Fluval brand gives him less trouble than the other one. 

*fingers crossed*

-Sarnic Dirchi