Pull. Just Pull

I had one of those early morning customers today.
One that probably came in to get her dog groomed,
And then proceeded to shop in the store before the main store opened. (As grooming opens a couple of hours before the rest of the store)

In any case, I happened to be passing by as she was checking out.
And she requested that I help her out to her car.
Because she couldn't control the cart and her dog at the same time.

...As her dog was on one of those extendable/retractable leashes.

And apparently....she didn't know that you can hold down the little button on those leashes and lock it so that your dog stays the desired distance next to you.

So if you don't want your dog wrapping itself around the cart....you can lock it so he can't leave your side....

In any case.

We head outside.
And her dog goes wandering off.
The leash extending to it's limit as he goes to sniff the trees and the grass and everything else in the parking lot.

While the customer stands there. Calling to him to come back. Holding the leash limply in her hands. Calling. Talking to him like he could understand her.

But not making any effort to pull the dog to her!
I mean....it seems like a simple effort. Pull the dog. shorten the line. Lock it to keep it from getting longer. Pull the dog closer. Lock the line, repeat until he's back at your side.

*shakes head*
In the end...she ended up walking over to the dog to get him untangled from the tree he'd wound himself around.
Before we finally were able to get to the car.

All the while I'm wondering....why don't you just pull... Why don't you just lock the line so it can't extend. It's called retractable for a reason!

Some customers. *shakes head*

-Sarnic Dirchi