It's Empty!

We had a customer inform our manager today that our Guinea Pigs were out of water. 
Which...I thought odd...because the store had barely been open like an hour.
We'd just finished opening up the department, which included checking to make sure all the animals had food and water.
And despite their best effort....it takes longer than an hour for guinea pigs to drink the entire huge water bottle we have in their cage. Usually it lasts them the entire day. 
So unless it leaked....I was pretty confident in the fact that that water bottle would not be empty when I checked it. 

And guess what?
Yah.
It wasn't empty.
It was almost completely full. 
*shakes head* 

Apparently, the customer thought it was empty because there was a guinea pig that was continuously drinking from it and didn't 'appear to be getting any water.' 
So I checked the water bottle...and yah, it was functioning properly. 
*shakes head*

I mean it's great and all that customers are on the lookout for the welfare of our animals....
But I do wish that they would examine the situation a little bit closer before going to us with a 'problem.'
As 9/10 times...it's not actually a problem.
After all...A simple look at the bottle to see it's water level would have told the customer that there was water there...

-Sarnic Dirchi