Too Much Too Soon

So there's this customer that's been driving my coworkers and managers crazy this past week.
As they bought a 55 gallon tank.
And despite my coworkers best efforts, insisted that they get like 15 fish to put in that tank the same day they were setting it up.

The customer wouldn't take No for an answer.
So about the only thing we could do was void out the guarantee of the fish because it's not a good idea to add in a ton of fish, especially in a brand new tank.

Customer insisted they knew what they were doing though.
And so left with the new tank and 15 fish.

Only to return a day or so later and buy more fish.
Only to return the day after that to buy more fish.
And maybe the day after that to buy more fish. 

*shakes head*

*exhales*
Like....A brand new 55 gallon tank....I would say you could add in 15 small fish and be okay with it. But not on the same day. At least have the tank set up for 24 hours or so first.
And I would do closer to like 5-10 fish for that size of tank.
Just to not stress it out.

As we recommend adding fish in slowly.
A week at a time.
Add in 5-6 fish. 
Wait a week.
Add in 5-6 more fish.
Wait another week. 
Etc. 

But the customer has obtained like around 30 fish or so in possibly 4 days?

Far too many to add in a week. 

So my coworkers just basically all groan whenever they see this customer in the store now. 
Most try to avoid said customer.
Because most of them are just...furious that they're not listening at all to any of my coworkers. 

In any case.
Guess who came in again today?
Yep.
The customer. 

Not to buy fish today though.
They were getting different filters because the ones that came with the tank weren't ones that the customer liked. 

However.
They also were like "One of the fish we bought like yesterday was dead today. Why is that? I tested and the ammonia level is at a 1 how bad or good is that on the scale?"

Well...a 1. Is "Stressed"

It's about the middle zone.
So it can get worse.
And it's not good.

So I recommended a water change and such to get that down.

And the customer was like "What causes the Ammonia to go high?"

--The customer doesn't know that I know who they are and their purchase history. 

So I was like "Well if it's a brand new tank and you add in a ton of fish at once...the fish get stressed out and pee a lot more which increases the ammonia. 

Customer was like *light bulb* 
Oh. Yah I added a bunch of fish recently.

-Yah I know. 

"Then you'll want to avoid adding more fish until you get the ammonia under control." 

So like. 
At least the customer didn't buy fish today.
But I expect to see them at least three more times in the next week. 

-Sarnic Dirchi