Get It Right The First Time

A coworker of mine had to deal with a customer today.
Who couldn't remember the name of the product she'd come into the store to buy.

She insisted that the brand of it was "Colgate"
Like the toothpaste.

Which....as far as I'm aware....Colgate only makes toothpaste and teeth related products....for humans....it doesn't do other products for dogs.

But the lady insisted that we did.
That we carried it because she bought it here before.

>.< I hate that phrase. "I got it here before."
If we'd carried Colgate before....then it was long before I started working there....

In any case.
The woman continued to insist to my coworker that we did carry the thing she'd bought before.

And asked "If I go home and get it, and bring it back with the receipt proving that you do carry it, will you give me a discount?"

O.o Uh. No?
We don't give discounts just because you had to drive back and forth between your house and the store.
Nor for proving that we carry something that we said we didn't carry.

In any case.
She did go home, and come back with the product she should have brought with her the first time she came to the store.
*shakes head*
Because guess what?
It wasn't called 'Colgate' the thing she brought in.

It was called "Barricade Max."
Which is completely different.

To make matters even 'more fun' with her....
We do carry it....but we were out of stock on the product.
So she drove to our store twice....for nothing....

-Sarnic Dirchi