Returns?

I had two customer in a row call today that wanted to bring back products they'd bought in the store in order to get their money back.

Which isn't that surprising. It happens all the time. 
Especially right after Christmas when people decide that their new pet...isn't what they expected it to be.

But today was noteworthy in that 
Customer A, wanted to return some food that she'd bought because she no longer needed it...but she didn't have the receipt. 
Which isn't a problem...if we can look up the receipt. Or else if we can't, the customer can always exchange it for a different product or for store credit. 
The problem? 
The customer wanted cash back because she needed the money more. 
*exhales*
Which we don't do because if there's no proof of purchase we can't prove it came from our store.

But the customer was insistent. 
Soooo the manager took over to find a solution.

Yay for me not being a manager. 

The second phone call.
With Customer B was of similar note.
They'd bought some doggy stairs and had never ended up using them.
They had the receipt. Had the product unused.

The problem? 
The customer was trying to return the product outside of our 60 day guarantee.
It was like 120 days after the point of purchase.
which...waaaaayyy to long.

So once more, the manager took over. 
To figure out a solution.

*shakes head*

Yah... 
You'd think customers would be a bit more....proactive about returning things.....in a timely manner and with the receipt....


-Sarnic Dirchi