Tuesday, February 20, 2018

Percentage Requirements

Towards the end of my shift today, a customer came into the store requesting aid in the kitten food. 
Which...like...pick a brand. Find kitten on the bag. And tada! Kitten food.

But it ended up being slightly more complicated for the customer, in that they didn't have a kitten.
They had an old cat. 
Like 9 years old or so.
Who was suddenly loosing weight.
And the Vet recommended that the customer buy kitten food. 
Because Kitten food is usually higher in protein and fat as they're constantly growing and need the extra fat/protein to help with that. 

So I was like. Okay easy enough.
Lead them to the Blue Wilderness isle as that food has a ton of protein.
Easy peasy.

Not.
Apparently the vet recommended a couple other brands. 
The main thing being that the customer needed to have the protein be at least 30% and the fat be at least 20% 
So I went through the different ones on the list.
Showing which ones met the requirements, which ones didn't, suggesting a couple others....

And did it again, and again, and again,
Because the customer had the memory of a teaspoon. 
I don't know how many times I told them that Bag A had 33% Protein, 21% Fat and Bag B had 40% Protein and 18% Fat etc etc etc.
They kept dithering between those two, occasionally double checking with Bag C and Bag D and Bag E.

And I was like. Dude just pick Bag A
But the customer was set on Bag B even though it didn't match the Fat requirement.....
*exhales* 

But yah spent like a good 20 minutes trying to help that customer pick a bag, 
only for them in the end to decide that they were going to call the vet again and talk with them real quick.

Which since I was off at that moment....I don't know what the customer actually ended up going with. Hopefully they made a decision though... 

*shakes head* 

-Sarnic Dirchi

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