You Got The Proof?

I had a customer call the store today.
With some sad news.

That the hamster they had bought a couple of days ago....had ended up dying. 

Not good. It's never fun to get those sorts of calls.

And she was wanting to know what she needed to bring into the store so she could get her money back (or get another hamster) 

So I was like "The Receipt, the Paperwork, and the Hamster itself"

Because we need proof of purchase and proof that the hamster is in fact dead. 

Which...I may need to go over the fact that my coworkers need to verbalize our return policy to customers and not expect them to just read it as I've been getting more calls than normal where people don't know about our return policy or how it works. *exhales* Yay for training new people. 

In any case.
The woman on the phone was like "You need the body? Really? What if the kids wanted to bury it?" 

Unfortunately....we can't give it back to the customer. If you return the animal you return ownership of the creature to us. So if it dies...and it's returned...the hamster is our property if you bring it back. Which means we can't just turn around and give it back to the customer to go bury. 

Bad luck in this particular case is....
That the people had already buried the hamster. 
*shakes head*

So the woman was like "Surely a photo is okay? If I show you a picture of the hamster?" 

Nope. There's no easy way to prove that that is the hamster that died. I have to have physical proof which means. Yep. Gotta have the corpse.

Not sure what the woman ended up doing....If she was actually going to go dig the hamster back up to bring it back to us....or if she would just cut her loses and not get her money back for that hamster....as she hadn't made a firm decision yet when she hung up and I left before she came in. 

-Sarnic Dirchi