Brush The Dog

Had a customer call the store today asking if we would have any recommendations on shampoo for their dog. 
As apparently their puppy dog has been having issues with Dandruff but also issues with Shedding and apparently him smelling really bad too. 

Normally dandruff or like dry/itchy skin can be caused from bathing the dog too much.
So I asked how often the customer was giving their dog a bath.
To which they replied that they were doing it twice a month.

Which I thought was too much, but the customer was like "but the dog smells!" 

To which I had to agree that twice a month wasn't bad.

I ended up putting the customer on hold so I could go check in with the groomers.

To which they recommended getting like a medicated shampoo with tea tree oil to help with the dandruff or else oatmeal based shampoos.

But then the customer after being told this was like "But what about the shedding?" 
As apparently they've been dealing with baseball sized amounts of fur coming off their dog. 

....Which is a lot of fur....
But at the same time...with the switching of the seasons it's common for dogs to shed more because they're switching out their coats to better adapt to the weather. 

So I asked the customer how often they're brushing their dog.
As brushing can help reduce shedding since the bristles will catch any loose fur and such. 

To which the customer was like "You have to brush dogs?"

*exhales*

Yes. 
Yes. Combing your dog, especially if it's shedding will help decrease the amount of fur on the dog.

It can also prevent mats and tangling.
Because like...if you're bathing the dog and letting it air dry....I do wonder if that might be part of the odor problem because the dog isn't being properly brushed out and/or dried after a bath....
There could be issues there. 

In any case, the customer decided that they would come in to look at the shampoos and the brushes as they're tired of the fur everywhere...

Hopefully they found what they needed.

-Sarnic Dirchi