Wednesday, October 23, 2019

Cones

Had a customer come into the store today looking for a dog cone for her dog.

Which was simple enough to point out. 
Though like most customers they don't 'see' the dog cones the first time around as they don't expect them to be where they're at so you have to reshow them where the cones are again.

But in any case.

The customer had a...unique concern with the dog cone.

In that she wanted to make sure the dog could go into their dog igloo with the cone on.

Which is...not one I've heard before.

But apparently the dog is quite energetic and just likes to dart into things. Bolt right in full hearted and such.

So we ended up going to the dog igloo of the size she wanted in the store.
And folding the cone up to the largest and smallest sizes we figured out that the dog would have plenty of space to come in and out.

So she decided to go with the cone.
But also.

She wanted the dogloo too.

Which I was surprised by as I was under the impression she already had one.
Apparently she didn't.

So I had the 'fun' task of trying to get the giant thing onto a cart by myself because it was just me and the manager in the store at that moment and the manager was on register ringing up other customers. 

So yah.
Fun times. So much fun times.

And I went basically from helping that customer with a cone issue....

To another customer who also was looking for a cone for her doggie.

Because he had stitches in his foot and needed a cone around his head to prevent him from pulling out the stitches for two weeks while it healed.

Only...they had gone through 3 cones in three days.

O.o

The dog had managed to snap them/break them basically destroy them.

By apparently running into things and just breaking them.

And the customer was looking for a different method as they didn't want to keep buying cones.

I ended up pointing her to our fabric cones that are a bit more durable because they're more flexible.
but they're like twice as expensive as the plastic versions.

So she was looking for something...that cost less.

So I went over to our vet to get their opinion on if there was any other method.

There wasn't.
Fabric cone was what they recommended as well. 

The customer ended up reluctantly buying the cone.

But I told her that if it didn't work we did have a return policy.
Which helped her feel better about the cost.

*fingers crossed* that it works for her puppy dog. 

-Sarnic Dirchi

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