Monday, October 21, 2019

Tank?

Had a customer call the store today wanting to know if we carried 100 gallon tanks.
Which we don't have that specific size.
We carry a 120, 125 and 150 gallon tank though we didn't have the 125 in stock so I didn't mention that one to the customer. 

So the customer wanted to know the prices of the tanks we did have in stock,
But barely waited for me to answer before they were asking a ton other questions.

Which was...rather hard to follow because the customer had an accent that got more and more difficult to understand because they were speaking so fast like whole paragraphs in one breath fast and the words were jumbling together to the point where I could only comprehend a few words here and there. 

*exhales*

Apparently the customer thought that we would deliver the large tank to their home and we would install it for them.
But we've never done that and don't do that. 
And the customer was shocked, because "how will we install it then?!" 
Which it's not....that hard?

You pick a spot to place the tank.
Fill it up with water. 
Plug in a filter, lights, heater, air pumps and whatever else needs to be plugged in.
And walla!
Working tank! 

*shakes head*

Yah. 
I'm not sure I answered all the customers questions.
But I tried.

-Sarnic Dirchi

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