A Buck and a Half

It's funny how customers get hung up over like...the little things? 

Especially little things where it makes me wonder why there's an issue in the first place. 
But then again I've known the answer long enough that when people don't know the answer it throws me off. 

One of the more common questions people have been asking is if we pricematch our online store as they found the same product online for cheaper than it is here in the store.
Which yes we do. We pricematch our online store.

Which often makes the customers happier to save money in that way.

Today it was the same sort of situation.
Where I asked a customer if they needed any help with anything.

And the gentleman was like "Yah, I'm trying to figure out why you're a buck and a half cheaper online than here in the store." 

....Well....

If the item is on sale...it's because the online store is doing a sale and the physical store is not.
But we can still pricematch it.

It could also be that the product doesn't cost as much online if it's not on sale because they don't have to account for the cost of shipping the product to the store and the labor involved in getting the product on the shelf....which could potentially make it slightly more expensive in the store.

It could also be that there was a price change recently and our store either hasn't a) received the pricing changes yet or b) haven't had time to put up the new prices. 


In any case...there's multiple reasons why it's potentially cheaper online.
but we will still price match our online store.

-Sarnic Dirchi