Special Needs

So.
Remember that third chinchilla?

Well. 
We got the surgery approved by corporate.
So the Vet went ahead and did it.

However.
We received some less than stellar news.

As the lump that the chinchilla has....is an issue that won't be easily fixed.
The type of health problem where the lumps will keep returning.
And therefore more surgeries will be needed in the future, and possible filing of the chinchilla's teeth as well if he cannot properly chew and such.

It's...not an easy obligation to take upon for any pet parent.

However, the vet who did the surgery was interested in adopting out the chinchilla so that their clinic could provide continual treatment for the chinchilla and ensure that he gets the best care.

But we couldn't just say yes.

As the chinchilla was bought by a customer who desperately wanted him back.

So we had to call the customer to tell them that their chinchilla would be considered a 'special needs' pet if they indeed still wanted him back. And explain the situation to them and tell them about the vet's offer. 

Which...you would think....especially if you called us earlier in the same day.
That if the same number calls you back multiple times in a row....that you would pick up.

I called like 4 times and the customer didn't answer.

And it was like fifteen minutes before closing time where they finally called us back.

I explained the situation. 
And they were...upset but understanding of the circumstances.
And were grateful that the vet was willing to take in the chinchilla and take care of him.

So that's one barrier down.

But now we have to seek approval now from our District Manager to approve the adoption of the Chinchilla to the Vet because the chinchilla is one of our more...expensive pets to purchase.
And therefore, because of the price, we need manager approval to get him adopted out.

So that's the next step.
Hopefully it all turns out well.

-Sarnic Dirchi