Had a customer, an older gentleman come up to my manager holding a bag of dog food...and his wallet.
He was like "I'm not sure I grabbed the right bag of food and my wife is sitting out in the car, if I give you my wallet to hold can I go show it to her and see if it's the right one?" And tried to hand my manager his wallet.
My manager was like "I can't hold your wallet, but I can walk you out and watch you as you show the bag to your wife."
So that's what they did.
And the customer held up the bag to his wife and the wife was like *thumbs up* Yep! It's correct!
And so he walked right back into the store and paid for the bag.
So that was different.
-Sarnic Dirchi
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