Online Mishap

Whelp. 
Black Friday.

Always an...interesting experience to say the least.
Especially when it comes to online orders.

Which is a rather new thing for us. 
We only started it last year.
So you can imagine that there are...well kinks to work out.

Like the fact that the servers kept crashing/goingdown/malfunctioning.

So people who ordered stuff online the night before to get their things....
Were rather confused when morning came...and there were no order confirmations waiting for them.

Because we were struggling to access our system. And when we could...we'd only manage to do one or two before the system would fail again. *exhales* 
So it made for a rather slow process. 
*shakes head* 

Which means...that a lot of people were calling, 
Wanting to know where their orders were.

I don't know how many times I had to explain over the phone that our system was down, but we were working on picking them as quickly as we could. 
I honestly don't know if they ever got the system back up and running.

I know it was completely down around lunch time...
But after that point...not sure. 

However.
I do have to say that my favorite phone call customer was a woman who called, with the concern that she hadn't received her order yet.

However, she was really understanding. Wanting to know how we were holding up. Reassuring me that she knew it wasn't our fault and that we can't control everything in the store, and she was perfectly fine waiting a couple of days to get her order. 

Which was so gratifying.
Seriously. It's great to deal with customers on Black Friday in a Pet Store.
Because 98% of the time.
They're really understanding.
Most of them are rather laid back.
Most of them don't get frustrated.

And I'm so grateful for it.
It's crazy busy lol. But at least it's a good crazy busy. 

And I really just like it when the customers know that sometimes...things happen that are beyond our control. 

-Sarnic Dirchi