Playing Telephone

Manager: Sarnic, could you check and see if we have pet wrap?
Me: Pet wrap?
Manager: For wrapping injuries on dogs.
Me: *goes and checks* Yah we have some.
Manager: Great, can you tell the customer on the phone we have it?...
Me: Sure. *Picks up phone* Thanks for holding, how can I help you?
Customer: Yes, do you have pet wrap?
Me: For like treating injuries correct? Yes we're have them.
Customer. No, no. Pet Rap. R-a-p
Me: You mean, w-r-a-p?
Customer: No, the live animal. Pet Rats. R-a-t.
Me: Oh!! Sorry, we don't. We haven't carried rats in a couple years.
Customer: Oh, okay, thanks for the help. *Hangs up*
Me: *goes to manager* They were looking for rats not wrap.
Manager: No! They said Pet Wrap.
Me: They said Pet Rat.
Manager: ....oh.....

-Sarnic Dirchi