Glitched

So Black Friday was basically a week ago.
And we had the problems of our online order system being on the fritz.

Where we could only intermittently get into the system to try and pick people's orders so they could come get it later without having to fight the crowds.

And occasionally the system would kick us out.
Or not allow us access.
Or freeze...

Which....we managed to pick all the orders in the end.
So it didn't seem like much of an issue once all was said and done. (besides how long it took) 

But in the past couple of days I've gotten multiple calls from customers.
Who had 'ordered something online a week ago.' but had never received a confirmation email. 

But when I would go into our system to see if their order had been picked. 
It would be there under the "Come get me!" section. 
I would then double check that this was actually true by going to go find the customer's order in person to make sure we actually had it set aside for them.
Which we did.

And because I've had to answer this type of phone call at least a half dozen times....
I'm pretty confident in saying that the system glitched in sending out confirmation emails.

Soooo hopefully we can get it all sorted out...and if people don't come get their stuff, call them so they can come get their stuff.....

-Sarnic Dirchi