Your Information

I had a guy come into the store today wanting to buy one of our anoles.

And per our policy customers have to fill out some paperwork before buying any animal in the store -with the exception of fish- 

That paperwork usually is just a physical copy of our guarantee which explains to customers that if there's any issues with their pet within a certain time frame they can bring the animal back to us so long as they have the animal, the receipt, and the white paper that they filled out.

But the other portion of the paperwork is the customer filling out some information about themselves.

Namely their name, address, phone number, and then an email address if they want to.

And overall, nobody really questions having to fill out this information. 

And in all honesty we don't use the information on the paperwork at all. If a customer brings back a pet for a health check and wants to buy it back then we'll need the customer's phone number in order to call them when their pet recovers.

But the rest of it...not really needed. And honestly I think we only have it on hand 'just in case' like something needs to be mailed to their home or something. But it's not something I've ever had happen. 

And I think earlier...I don't even know if this is still a thing, but back when I first started we would need to mail all our copies of the paperwork to the home office....but I don't think they did anything with the information there either. So like it's mostly just an old safeguard just in case we have to reach the customer somehow.

In any case.

The customer was really against giving us his address.

He wanted to know what we were going to 'do with this information' and upon hearing 'nothing' wanted to know 'why' he needed to fill it out in the first place if it wasn't 'doing anything'

Yah. It sucks to be told 'it's required per policy' but that's really the only for sure answer I had for the guy. We just need the address just in case. But we don't do anything with it.

Still. It's weird to have those paranoid types come into the store.

The ones who don't want to use a chip reader, or give us their email, or phone number, or address....

Like in this day and age...it's just weird. To have someone so against it. 

Like I get some of the reasoning. But at the same time....it's just weird.

-Sarnic Dirchi