Complaints

So we had two customers go through the register earlier today. 
Who were wanting to take advantage of a sale on some of our dog toys where if you bought one dog toy you could get a second one half off.
However, not all dog toys we have are part of that sale.
And some of the toys (I'm not sure how many) were ones that weren't on sale.
And the customers felt jipped and miffed that the cashier wasn't more 'helpful.'

Like, overall the cashier has a pretty good attitude, so I was kinda skeptical that there was 'something wrong with' them. And that 'they're not a good cashier.' 

It just seemed like a conflict of two bad moods really.
As the customer admitted that they weren't having a good day today and they didn't want to have to interact with the cashier again.
And the cashier probably was tired of dealing with people who can't read sales and are snippety at them.

So overall both sides were seeing the other as being 'difficult.' 

It wouldn't surprise me if the customers were the ones more in the wrong. After all most customers are in the wrong. 

In any case.
I came into the picture briefly because the customers bought their dog toys went out to the car, realized that they were cheaper online and so therefore ordered them online to be picked up in the store. 
And so came back wanting to have the toys they just bought returned.

No issues there. They had the receipt and the toys so we could easily return them.
The slight snag would be that it can take time for online orders to show up in our system so they might be waiting for a bit to get their toys back.

I'm not even sure I got the whole gist of what the customers were wanting.
As at some points it sounded like they also want the toys they just bought as well.
And other times they sounded like they just wanted their money back. 

In any case, they demanded to speak to a manager and so I had the manager come over and then take them over to register three so that they could return the toys and then sort out the online order thing as well.

But yah...
From the brief info I heard from the cashier, it sounded like the customers were rather beastly to them.
So I can see it being bad on both sides.

But it was rather frustrating to have to deal with them in such a manner. 

-Sarnic Dirchi