I was in the middle of doing the morning tasks of feeding our small animals. The hamsters, rats, guinea pigs, etc.
And I opened up one of the cages of rats that we had.
That's currently a bit over crowded due to the holiday season as we're going through animals rather quickly.
....With the exception of rats.
I don't know why we were sent so many, our Rats don't sell. It's like...one in a month if we're lucky.
And we have basically a year supply of rats currently.
So needless to say, I lifted up their little house to check on them all.
And noticed that one of our little rats was smaller than the others.
So I picked him up to see if he was doing okay.
Because if one rat is smaller...usually that means that they're not getting enough food or water.
As soon as I picked him up he began squeaking.
wiggling.
Twisting,
turning.
He was very energetic.
Making it hard to examine him closely.
Not that I needed to see him closely,
As I put him back in the cage...
He fell over.
like right onto his back.
And struggled to get back on to his feet.
Once he was on his feet...
He staggered around the cage.
Kinda in a drunken way. An energetic drunken way.
Not.
Good.
There was something going on here.
Possibly something neurological.
As seeing that sort of shaky gait, the trouble walking...
Doesn't bode well.
So I immediately called the manager to take him to the Vet.
Its not a sort of situation where you want to wait and see if he recovers.
The sooner he's on meds the more likely he is to get better from whatever is troubling him.
Unfortunately...I left work before the rat came back from the vet.
So I don't know what the final prognosis was.
Hopefully its something treatable.
Guess I'll find out tomorrow.
-Sarnic Dirchi
Monday, November 30, 2015
Saturday, November 28, 2015
MLAARE -Sick Bird
I was called up to the register this morning, by the cashier.
Why? Because there was a customer there that had a concern.
What was her concern?
That we had a sick bird.
And that we needed to isolate it and put it on antibiotics right away.
The problem with birds....
Is that they don't show that they're sick....until they're basically on deaths door.
I've had alot of experience with sick birds.
And usually, if they look sick....they're usually dead within twenty four hours.
Yah. So putting it on antibiotics....if this bird was sick...
More than likely would be pointless.
Even if I could get it to the vet the same day...more than likely it wouldn't help the bird.
And considering that its a holiday weekend...the vets are less than likely to be open.
Still.
I would do what I could.
If the bird was sick, I'd do what I could do under the circumstances.
Of course, I didn't let the customer know all this.
As they seemed rather knowledgeable about their birds and antibiotics.
So the customer showed me the bird.
And at first look,
It did have that sick look to it.
Puffed up.
Eyes closed.
Definitely looked sick.
So I went inside to catch the bird.
So I could isolate it.
It flew around rather easily.
And once I pulled the bird out of the cage.
He looked pretty normal to me.
Eyes open.
Looking about.
Not puffed up.
Alert.
And as I walked out of the enclosure with him in hand.
The customer was like "Oh, he didn't look so sick when he was flying around."
I nodded in agreement.
But told the customer "I'm going to isolate him and observe him for a few days." anyways.
Just in case.
To observe him.
And ensure that he is actually as healthy as he appeared this morning.
We'll see how it turns out.
-Sarnic Dirchi
Why? Because there was a customer there that had a concern.
What was her concern?
That we had a sick bird.
And that we needed to isolate it and put it on antibiotics right away.
The problem with birds....
Is that they don't show that they're sick....until they're basically on deaths door.
I've had alot of experience with sick birds.
And usually, if they look sick....they're usually dead within twenty four hours.
Yah. So putting it on antibiotics....if this bird was sick...
More than likely would be pointless.
Even if I could get it to the vet the same day...more than likely it wouldn't help the bird.
And considering that its a holiday weekend...the vets are less than likely to be open.
Still.
I would do what I could.
If the bird was sick, I'd do what I could do under the circumstances.
Of course, I didn't let the customer know all this.
As they seemed rather knowledgeable about their birds and antibiotics.
So the customer showed me the bird.
And at first look,
It did have that sick look to it.
Puffed up.
Eyes closed.
Definitely looked sick.
So I went inside to catch the bird.
So I could isolate it.
It flew around rather easily.
And once I pulled the bird out of the cage.
He looked pretty normal to me.
Eyes open.
Looking about.
Not puffed up.
Alert.
And as I walked out of the enclosure with him in hand.
The customer was like "Oh, he didn't look so sick when he was flying around."
I nodded in agreement.
But told the customer "I'm going to isolate him and observe him for a few days." anyways.
Just in case.
To observe him.
And ensure that he is actually as healthy as he appeared this morning.
We'll see how it turns out.
-Sarnic Dirchi
Friday, November 27, 2015
MLAARE -Black Friday Worry
I've had my fair share of Black Friday experiences at work.
Okay, so it's been like only four of them.
But still, I'm more experienced than basically everyone else there lol.
So it's not surprising that my fellow opener for Black Friday was a bit nervous.
I mean, its easy to picture all the horribly crazy things that can happen on Black Friday.
I did it my first time working Black Friday.
Because I didn't know what to expect then.
Crazy mobs.
Fights.
People getting trampled.
You know all the things you hear about happening in other retail stores.
But.
This is a PetStore.
I told my coworker.
People don't get crazy here.
lol, I told basically everyone I talked to.
You'll get a handful of people into the store.
Most of them will head over to the cat section for Cat litter.
Some will go elsewhere in the store.
And you'll get a handful of people in our department.
Looking to get specific aquariums or terrariums or maybe an animal that's on sale.
We'll be crazy busy for like an hour.
And then the rush would die down, only to pick up around lunch time with more customers. :)
It would basically become like a busy Saturday from then on out. :)
Which is exactly what happened.
When we opened up there were like 40 people who came in the doors.
Most of them headed deeper into the store for cat litter mostly, and doggie stuff.
And we had a handful of people come into my department.
For our fish tanks, our reptile tanks, and a couple of animals.
Not a big deal.
Nothing overwhelming or crazy. :)
Just like a busy Saturday. lol :)
-Sarnic Dirchi
Wednesday, November 25, 2015
MLAARE -Negative Nancy
Do you ever wonder what has happened in other people's days to make them act the way they do?
I do. On occasion. Especially when they end up bringing my own day down.
*shakes head*
I was barely treading water at work.
Trying to deal with all the day to day tasks, and then the extra tasks heaped on top of that, while training a new person in the department on our last day of Black Friday preparations.
It was manageable. Stressful.
Nothing to get me down.
And then I got this call.
That I had the misfortune of being the one to answer.
It was a lady on the otherside.
Basically furious.
Because she'd just been at our store.
And she had discovered that out of the four items she purchased.
One of them hadn't been placed in the bag.
That item being a little brown dog tag.
She'd been in a hurry you see. And hadn't had time to take the tag through the our tag machine to get it engraved right then.
And somewhere in the middle of the transaction.
The tag hadn't been placed with her other items.
I could see the solution to why the tag wasn't placed in the bag easily enough.
Usually people take the tags straight to the tag machine.
So the cashiers keep the tags out so the customer doesn't have to dig through the bag to get to the tag.
I'm guessing this is what happened.
I told the customer this.
And she was still mad.
"Why didn't the cashier say anything! I have to drive all the way back to get my dog tag!"
And she continued to bash on the cashier for causing her this great inconvenience.
Basically saying that she shouldn't be a cashier anymore.
And all the while I'm thinking. "Lady. Chillax. It was probably an honest mistake!"
I mean, who knows how busy it was at the time of the transaction.
She could have been distracted by another customer or coworker, Could have had problems.
She could have placed the tag right by the customer and the customer just didn't take it, but my cashier was already distracted with the next customer in line.
Really.
Its pointless to get so huffy about the whole situation.
As I'm pretty sure your "long drive" isn't more then 15 or 20 minutes so it wouldn't be as much of a problem as it is for the people who come from 2 or 3 hours away.
*shakes head*
In any case, after that unpleasant interaction,
My whole day just seemed to get worse.
Things ended up going wrong more. Or were more difficult then they were supposed to be.
Thanks to one negative phone call.
Which is why I'm super glad that I don't get them that often. Because that kind of negativity is not fun to have to deal with.
-Sarnic Dirchi
I do. On occasion. Especially when they end up bringing my own day down.
*shakes head*
I was barely treading water at work.
Trying to deal with all the day to day tasks, and then the extra tasks heaped on top of that, while training a new person in the department on our last day of Black Friday preparations.
It was manageable. Stressful.
Nothing to get me down.
And then I got this call.
That I had the misfortune of being the one to answer.
It was a lady on the otherside.
Basically furious.
Because she'd just been at our store.
And she had discovered that out of the four items she purchased.
One of them hadn't been placed in the bag.
That item being a little brown dog tag.
She'd been in a hurry you see. And hadn't had time to take the tag through the our tag machine to get it engraved right then.
And somewhere in the middle of the transaction.
The tag hadn't been placed with her other items.
I could see the solution to why the tag wasn't placed in the bag easily enough.
Usually people take the tags straight to the tag machine.
So the cashiers keep the tags out so the customer doesn't have to dig through the bag to get to the tag.
I'm guessing this is what happened.
I told the customer this.
And she was still mad.
"Why didn't the cashier say anything! I have to drive all the way back to get my dog tag!"
And she continued to bash on the cashier for causing her this great inconvenience.
Basically saying that she shouldn't be a cashier anymore.
And all the while I'm thinking. "Lady. Chillax. It was probably an honest mistake!"
I mean, who knows how busy it was at the time of the transaction.
She could have been distracted by another customer or coworker, Could have had problems.
She could have placed the tag right by the customer and the customer just didn't take it, but my cashier was already distracted with the next customer in line.
Really.
Its pointless to get so huffy about the whole situation.
As I'm pretty sure your "long drive" isn't more then 15 or 20 minutes so it wouldn't be as much of a problem as it is for the people who come from 2 or 3 hours away.
*shakes head*
In any case, after that unpleasant interaction,
My whole day just seemed to get worse.
Things ended up going wrong more. Or were more difficult then they were supposed to be.
Thanks to one negative phone call.
Which is why I'm super glad that I don't get them that often. Because that kind of negativity is not fun to have to deal with.
-Sarnic Dirchi
Tuesday, November 24, 2015
MLAARE -Decorating!
I think I'm going to like my new manager.
Because she's given me free reign to our display tanks.
lol
She pulled me aside earlier today.
and told me that we needed to make the tanks shine.
Add in more fish.
Do fresh decorations.
Add in cool bubbles and lights and such.
and to have at it.
-Not all at once of course, we don't want to go overboard or anything-
But she wants us to get our display tanks up and shinning.
Because the point of our display tanks is to sell them.
To show customers what the fish will look like.
To show them what their tanks will look like when they're all set up and nice looking.
Because customers like what they see, and buy what they like.
But I'm excited.
Because I get to decorate tanks!
I get to add in new fish!
Oooooo it can satisfy my craving to have a fish tank of my own if I can decorate our fish tanks.
Add in fish that I like.
I'm super excited.
I just don't know if I'll be able to put this plan into action until after the Black Friday crazy.
Because Pre Black Friday prep is already crazy here in the store.
But this definitely gives me something to look forward to. ^^
I can't wait.
-Sarnic Dirchi
Because she's given me free reign to our display tanks.
lol
She pulled me aside earlier today.
and told me that we needed to make the tanks shine.
Add in more fish.
Do fresh decorations.
Add in cool bubbles and lights and such.
and to have at it.
-Not all at once of course, we don't want to go overboard or anything-
But she wants us to get our display tanks up and shinning.
Because the point of our display tanks is to sell them.
To show customers what the fish will look like.
To show them what their tanks will look like when they're all set up and nice looking.
Because customers like what they see, and buy what they like.
But I'm excited.
Because I get to decorate tanks!
I get to add in new fish!
Oooooo it can satisfy my craving to have a fish tank of my own if I can decorate our fish tanks.
Add in fish that I like.
I'm super excited.
I just don't know if I'll be able to put this plan into action until after the Black Friday crazy.
Because Pre Black Friday prep is already crazy here in the store.
But this definitely gives me something to look forward to. ^^
I can't wait.
-Sarnic Dirchi
Monday, November 23, 2015
MLAARE -Noisy Birds
I encountered an adorable woman today at work.
She was staring at the birds.
And I paused to see if she needed any help.
She didn't, she was just looking at the birds.
lol basically getting her fix of the day.
As she used to have birds, and at one point rescued a very noisy parakeet from outside that she eventually had to get rid of because her son has sensitive ears and it was either he move out or the bird leave. lol.
I could totally understand that. I have sensitive ears as well, and when we had birds at home growing up they would get on my nerves as well.
So we chatted for a bit.
Which was fun. I actually like making connections with customers.
And in the end she thanked me for letting her talk my ear off.
lol.
I didn't mind it. I'd finished all my tasks and the store wasn't that busy.
So it was good to pause for a moment and hear about someone else's life. :)
-Sarnic Dirchi
She was staring at the birds.
And I paused to see if she needed any help.
She didn't, she was just looking at the birds.
lol basically getting her fix of the day.
As she used to have birds, and at one point rescued a very noisy parakeet from outside that she eventually had to get rid of because her son has sensitive ears and it was either he move out or the bird leave. lol.
I could totally understand that. I have sensitive ears as well, and when we had birds at home growing up they would get on my nerves as well.
So we chatted for a bit.
Which was fun. I actually like making connections with customers.
And in the end she thanked me for letting her talk my ear off.
lol.
I didn't mind it. I'd finished all my tasks and the store wasn't that busy.
So it was good to pause for a moment and hear about someone else's life. :)
-Sarnic Dirchi
Saturday, November 21, 2015
MLAARE -Done Too Soon
I love coming into work early.
Because that means that I get off work early.
The only time I don't love coming into work early.
Is the weekend.
Because we don't have the same amount of tasks on the weekend that we do throughout the week.
No cages to clean, no fish tanks to clean.
Basically all the things that take up a lot of time...
We don't have to do.
Because the focus is all on customer service. Since the weekend is the busiest time for us (and the holiday weekends means even more crazy.)
So when they bring me in at the normal 'weekday' time....
I get done with everything really early.
Like before the store opens.
And there aren't a whole lot of customers in the store in the mornings.
Which means...I spend a lot of time twiddling my thumbs, trying to keep myself busy once all my tasks are done.
It was even worse...
When the managers decide to have you train a greenie on those days.
Because even though the greenie is slow at all the tasks -since they've never done them before.
With both of us doing them at the same time....we get things done faster.
Which left both of us twiddling our thumbs looking for things to do.
Add to it that I had a third coworker come in...
Yah...
Our department looked pretty spiffed up since we had time to do basically all the things we don't have time to do during the week. lol.
Thankfully, I was able to send the greenie to go train on how to be a cashier, so it only left two of us bored out of our minds.
-Sarnic Dirchi
Because that means that I get off work early.
The only time I don't love coming into work early.
Is the weekend.
Because we don't have the same amount of tasks on the weekend that we do throughout the week.
No cages to clean, no fish tanks to clean.
Basically all the things that take up a lot of time...
We don't have to do.
Because the focus is all on customer service. Since the weekend is the busiest time for us (and the holiday weekends means even more crazy.)
So when they bring me in at the normal 'weekday' time....
I get done with everything really early.
Like before the store opens.
And there aren't a whole lot of customers in the store in the mornings.
Which means...I spend a lot of time twiddling my thumbs, trying to keep myself busy once all my tasks are done.
It was even worse...
When the managers decide to have you train a greenie on those days.
Because even though the greenie is slow at all the tasks -since they've never done them before.
With both of us doing them at the same time....we get things done faster.
Which left both of us twiddling our thumbs looking for things to do.
Add to it that I had a third coworker come in...
Yah...
Our department looked pretty spiffed up since we had time to do basically all the things we don't have time to do during the week. lol.
Thankfully, I was able to send the greenie to go train on how to be a cashier, so it only left two of us bored out of our minds.
-Sarnic Dirchi
Friday, November 20, 2015
MLAARE -One Mistake
So....
I apparently 'made a mistake' today.
The first one that my head manager has seen me make in 11 months.
Though its not totally true.
As what was involved was.
That we hadn't yet received in shipments of supplies we needed.
Namely containers to put the animals in for the customers to take home.
And a couple of weeks ago, I had filled out an order form to order those supplies.
but had left it up to a manager to actually do the ordering.
As I'm not a manager, and therefore those weren't my duties.
Technically I'm not supposed to be filling out forms either, but we've been a manager short for a while.
In any case.
Apparently I had written down that we needed to order a certain sku.
And it was the wrong sku.
Which meant that we didn't get what we had ordered.
So apparently, it was my fault.
And my head manager took great delight in telling me that.
*shakes head*
That I'm not 'perfect.'
I never said I was, lol.
Though I really don't think it was my fault.
I mean the manager who ordered the supplies,
Has ordered those supplies before.
Many many many times.
So he should have realized that I'd written the number of the wrong line.
But at least we have the mistake figured out,
And we're getting in that needed supply order.
Hopefully before the crazy of Black Friday begins.
Yet...
I can still see my head manager bringing up this 'mistake' for the next week or so.
We'll see if he does or not.
*shakes head*
Why is it that the bad is more easily remembered than the good??
-Sarnic Dirchi
I apparently 'made a mistake' today.
The first one that my head manager has seen me make in 11 months.
Though its not totally true.
As what was involved was.
That we hadn't yet received in shipments of supplies we needed.
Namely containers to put the animals in for the customers to take home.
And a couple of weeks ago, I had filled out an order form to order those supplies.
but had left it up to a manager to actually do the ordering.
As I'm not a manager, and therefore those weren't my duties.
Technically I'm not supposed to be filling out forms either, but we've been a manager short for a while.
In any case.
Apparently I had written down that we needed to order a certain sku.
And it was the wrong sku.
Which meant that we didn't get what we had ordered.
So apparently, it was my fault.
And my head manager took great delight in telling me that.
*shakes head*
That I'm not 'perfect.'
I never said I was, lol.
Though I really don't think it was my fault.
I mean the manager who ordered the supplies,
Has ordered those supplies before.
Many many many times.
So he should have realized that I'd written the number of the wrong line.
But at least we have the mistake figured out,
And we're getting in that needed supply order.
Hopefully before the crazy of Black Friday begins.
Yet...
I can still see my head manager bringing up this 'mistake' for the next week or so.
We'll see if he does or not.
*shakes head*
Why is it that the bad is more easily remembered than the good??
-Sarnic Dirchi
Thursday, November 19, 2015
MLAARE -Surviving Crickets
I was nearly off my shift.
Just doing one more roundabout in my department to check and see if there was anyone who needed help before I would go clock out for the day.
It so happens that there was a person needing help.
A woman,
Waiting by the crickets.
Wanting to get some crickets.
But not just a regular 24 or 36 or even 72.
No, she wanted 300-400 crickets.
O.o
Three hundred to four hundred crickets! O.o What?!
And she wasn't in the best of moods.
Because apparently earlier in the week,
She came in and got 300 crickets.
And by the time she and her husband got home.
Over half of them were already dead.
So obviously it was whichever coworker's fault that they all died.
That they were obviously not careful when counting out the crickets.
And gave her dead ones, or almost dead ones.
But there are so many factors with crickets that could cause them to die.
Too many in a bag.
Too small or big of a bag.
The shipment that came in could have been too hot, or more than likely too cold.
They could have left the crickets in the bag too long.
They could have left the crickets in the car and let them get too cold.
Seriously, there are many many different reasons as to why the crickets didn't make it.
But its doubtful that my coworkers put dead crickets in there in the first place.
In any case.
The 300 crickets of the past were of the past.
She wanted that many more.
*shakes head*
Not sure why you would need that many at a time. So rare to get that many.
But I ended up bagging her up 400 crickets.
Doing a hundred in four different bags.
And sent that customer on her merry way.
Hopefully this batch lasts longer than her previous set.
-Sarnic Dirchi
Just doing one more roundabout in my department to check and see if there was anyone who needed help before I would go clock out for the day.
It so happens that there was a person needing help.
A woman,
Waiting by the crickets.
Wanting to get some crickets.
But not just a regular 24 or 36 or even 72.
No, she wanted 300-400 crickets.
O.o
Three hundred to four hundred crickets! O.o What?!
And she wasn't in the best of moods.
Because apparently earlier in the week,
She came in and got 300 crickets.
And by the time she and her husband got home.
Over half of them were already dead.
So obviously it was whichever coworker's fault that they all died.
That they were obviously not careful when counting out the crickets.
And gave her dead ones, or almost dead ones.
But there are so many factors with crickets that could cause them to die.
Too many in a bag.
Too small or big of a bag.
The shipment that came in could have been too hot, or more than likely too cold.
They could have left the crickets in the bag too long.
They could have left the crickets in the car and let them get too cold.
Seriously, there are many many different reasons as to why the crickets didn't make it.
But its doubtful that my coworkers put dead crickets in there in the first place.
In any case.
The 300 crickets of the past were of the past.
She wanted that many more.
*shakes head*
Not sure why you would need that many at a time. So rare to get that many.
But I ended up bagging her up 400 crickets.
Doing a hundred in four different bags.
And sent that customer on her merry way.
Hopefully this batch lasts longer than her previous set.
-Sarnic Dirchi
Wednesday, November 18, 2015
MLAARE -Gone Gone Gone
Ugh.
Today was not a good day at work,
At least animal wise.
We lost a ton of animals this week.
Not a 'ton' per say.
But a good handful more than normal.
>.<
And its unfortunate because over half of these animals were over the $50 range.
Which means...
Yah, a hit to us.
I'm not even sure if all these animals ended up dying...or if some accidentally (or on purpose) left the store without being paid for.
I'll probably never know.
Still.
Its rather depressing.
Especially when you find a reptile you just got into the store the day before.
Dead.
Somehow it had gotten squished underneath a decoration.
I'm not even sure how he managed to be squished!
The decoration didn't even appear to be that heavy!
Yet there he was, as flat as a pancake.
>.<
So.
Annoying.
But pretty typical.
I mean, I was gone from the store for nearly a week.
Which means I usually come back to chaos.
So, 'chaos' in store. Check.
Hopefully things calm down a bit before next week's craziness with all the sells.
We'll see. We'll see.
-Sarnic Dirchi
Today was not a good day at work,
At least animal wise.
We lost a ton of animals this week.
Not a 'ton' per say.
But a good handful more than normal.
>.<
And its unfortunate because over half of these animals were over the $50 range.
Which means...
Yah, a hit to us.
I'm not even sure if all these animals ended up dying...or if some accidentally (or on purpose) left the store without being paid for.
I'll probably never know.
Still.
Its rather depressing.
Especially when you find a reptile you just got into the store the day before.
Dead.
Somehow it had gotten squished underneath a decoration.
I'm not even sure how he managed to be squished!
The decoration didn't even appear to be that heavy!
Yet there he was, as flat as a pancake.
>.<
So.
Annoying.
But pretty typical.
I mean, I was gone from the store for nearly a week.
Which means I usually come back to chaos.
So, 'chaos' in store. Check.
Hopefully things calm down a bit before next week's craziness with all the sells.
We'll see. We'll see.
-Sarnic Dirchi
Tuesday, November 17, 2015
MLAARE -Boy or Girl?
I had a lot of people corner me about Dog related questions today at work.
So weird.
I mean I know a bit, I work in a petstore, but the Dog Section isn't really my department. I work with the other animals. Fish, Reptiles, Hamsters, Birds, etc.
In any case, one customer in particular.
Had just picked up two puppies for her girls.
Like literally. Just picked them up, got her kids out of school early, and came to the store.
Just picked up.
And she had a ton of questions on food and potty training and such.
For her two puppies. A girl and boy from what I gathered in the conversation.
And then one of daughters was like....
"Mommy, I think this puppy is a boy."
The mom was like "No, no its a girl."
"I think its a boy. They're both boys."
So I ended up taking a look at both of them.
"Yah. I'm pretty sure these are boys."
"But the lady said they were girls!!"
There happened to be a woman and her dog nearby.
So I asked her. "Is your dog a girl or boy."
"Boy."
"Can I lift up your dog's leg to show the woman what the boy area looks like."
"Sure."
So I did.
"Yep, pretty sure you got two boys."
"No, no...I was told they were girls!"
I asked a coworker. She said they were boys.
But to be extra extra sure -since I don't often look to see if dogs are girls or boys. And I could be totally crazy...or wrong. lol I took the puppies into the groomers -since they deal with dogs all the time.
"Yep. Those are boy parts."
So the woman ended up with two boy puppies.
She was like "Yah...the woman had a strong accent, that I got these from, maybe we misunderstood each other."
In the end the customer was just glad they were both the same gender as she didn't want to end up with puppies in the future.
-Sarnic Dirchi
So weird.
I mean I know a bit, I work in a petstore, but the Dog Section isn't really my department. I work with the other animals. Fish, Reptiles, Hamsters, Birds, etc.
In any case, one customer in particular.
Had just picked up two puppies for her girls.
Like literally. Just picked them up, got her kids out of school early, and came to the store.
Just picked up.
And she had a ton of questions on food and potty training and such.
For her two puppies. A girl and boy from what I gathered in the conversation.
And then one of daughters was like....
"Mommy, I think this puppy is a boy."
The mom was like "No, no its a girl."
"I think its a boy. They're both boys."
So I ended up taking a look at both of them.
"Yah. I'm pretty sure these are boys."
"But the lady said they were girls!!"
There happened to be a woman and her dog nearby.
So I asked her. "Is your dog a girl or boy."
"Boy."
"Can I lift up your dog's leg to show the woman what the boy area looks like."
"Sure."
So I did.
"Yep, pretty sure you got two boys."
"No, no...I was told they were girls!"
I asked a coworker. She said they were boys.
But to be extra extra sure -since I don't often look to see if dogs are girls or boys. And I could be totally crazy...or wrong. lol I took the puppies into the groomers -since they deal with dogs all the time.
"Yep. Those are boy parts."
So the woman ended up with two boy puppies.
She was like "Yah...the woman had a strong accent, that I got these from, maybe we misunderstood each other."
In the end the customer was just glad they were both the same gender as she didn't want to end up with puppies in the future.
-Sarnic Dirchi
Thursday, November 12, 2015
MLAARE -Shaving Off Time
I was scheduled to come into work an hour later than usual.
Mostly because a different person made the schedule this week.
Technically they were in the right.
As whoever is in charge of deciding how many hours each department gets....obviously has never worked a day in their lives in a store as large as mine.
Because they believe that in reality, we only need to come in to work an hour before we open.
That we can help customers and task at the same time and not have either side suffer.
Ha.
You know what makes it easier to help customers?
Undivided attention.
You can't give a customer your full attention.
If you're constantly worrying in the back of your mind about all the other tasks you need to get done to ensure the animals are happy, healthy, and in clean cages?
Not very good customer service.
So in reality.
They should give us our morning hours back.
So we can be fully opened by the time the customers walk through the door.
They get our undivided attention.
We give good customer service.
We get our jobs done.
Everyone ends up happy.
Common sense.
For the greedy greedys.
Its not so common.
more money = less hours = more multitasking.
Oh that makes so much sense.
Make your employees stress out. That's good for business.
In any case.
My store so far has been avoiding that new policy.
Working out things so that we can come into the store earlier, to get our tasks done earlier so that we have more time to help customers when we're opened.
Because really.
It sucks to have to still be opening when customers come into the store.
And I really didn't want that to happen.
So when I came in, with an hour less time than normal to get the department up and running,
I was on a mission.
To get the bedding change done as close to opening as possible.
Which considering that its usually a 3 1/2 hour bedding change.
And I only had an hour and a half to get it done in...
Yah.
Not to mention that there was 3 more hours of work to do with other areas of the department.
And that my other coworker came in just an hour before the store opened.
Oh yah.
We were behind.
We got done two hours later than what has become our normal, because of the time change.
But!
I just have to say that I'm amazing.
Because I managed to shave off some time in the bedding change.
Completing it in 2 hours instead of 3 1/2.
Woot!!
-Sarnic Dirchi
Mostly because a different person made the schedule this week.
Technically they were in the right.
As whoever is in charge of deciding how many hours each department gets....obviously has never worked a day in their lives in a store as large as mine.
Because they believe that in reality, we only need to come in to work an hour before we open.
That we can help customers and task at the same time and not have either side suffer.
Ha.
You know what makes it easier to help customers?
Undivided attention.
You can't give a customer your full attention.
If you're constantly worrying in the back of your mind about all the other tasks you need to get done to ensure the animals are happy, healthy, and in clean cages?
Not very good customer service.
So in reality.
They should give us our morning hours back.
So we can be fully opened by the time the customers walk through the door.
They get our undivided attention.
We give good customer service.
We get our jobs done.
Everyone ends up happy.
Common sense.
For the greedy greedys.
Its not so common.
more money = less hours = more multitasking.
Oh that makes so much sense.
Make your employees stress out. That's good for business.
In any case.
My store so far has been avoiding that new policy.
Working out things so that we can come into the store earlier, to get our tasks done earlier so that we have more time to help customers when we're opened.
Because really.
It sucks to have to still be opening when customers come into the store.
And I really didn't want that to happen.
So when I came in, with an hour less time than normal to get the department up and running,
I was on a mission.
To get the bedding change done as close to opening as possible.
Which considering that its usually a 3 1/2 hour bedding change.
And I only had an hour and a half to get it done in...
Yah.
Not to mention that there was 3 more hours of work to do with other areas of the department.
And that my other coworker came in just an hour before the store opened.
Oh yah.
We were behind.
We got done two hours later than what has become our normal, because of the time change.
But!
I just have to say that I'm amazing.
Because I managed to shave off some time in the bedding change.
Completing it in 2 hours instead of 3 1/2.
Woot!!
-Sarnic Dirchi
Wednesday, November 11, 2015
MLAARE -Understanding
There's an interesting problem with talking to customers.
Sometimes....its really difficult to tell if they actually care/already know/don't care about what you're talking about.
I had an older gentleman come into the store.
Looking to get a new pet.
Because he had some turtles in a 10 gallon tank and decided to put them in a different fish tank with his fish. (That can't turn out badly...)
But now he wanted to put something else into the fish tank. Make it into a terrarium for some lizards.
So I went through the viable options of different reptiles he could get.
And all through the conversations.
This guy would occasionally give me that "I know what you're doing." Grandfather type look and nod his head.
And it really began to bug me.
That look.
Because I couldn't tell if he was giving me the "I already know all this information." Type of look. "Stop wasting my time and get me my lizard."
Or if its just something he does. When he's listening. Comprehending. Understanding the tasks he is taking on.
So hard to tell.
Because my automatic reaction is the first.
But more than likely it is the later.
Which is why sometimes dealing with customers is annoying.
How am I supposed to know what information I need to give.
When I can't tell if the customer already knows the information, is even listening, or actually really needs to know the information.
In any case.
I hope the gentleman is happy with his new purchases. :)
-Sarnic Dirchi
Sometimes....its really difficult to tell if they actually care/already know/don't care about what you're talking about.
I had an older gentleman come into the store.
Looking to get a new pet.
Because he had some turtles in a 10 gallon tank and decided to put them in a different fish tank with his fish. (That can't turn out badly...)
But now he wanted to put something else into the fish tank. Make it into a terrarium for some lizards.
So I went through the viable options of different reptiles he could get.
And all through the conversations.
This guy would occasionally give me that "I know what you're doing." Grandfather type look and nod his head.
And it really began to bug me.
That look.
Because I couldn't tell if he was giving me the "I already know all this information." Type of look. "Stop wasting my time and get me my lizard."
Or if its just something he does. When he's listening. Comprehending. Understanding the tasks he is taking on.
So hard to tell.
Because my automatic reaction is the first.
But more than likely it is the later.
Which is why sometimes dealing with customers is annoying.
How am I supposed to know what information I need to give.
When I can't tell if the customer already knows the information, is even listening, or actually really needs to know the information.
In any case.
I hope the gentleman is happy with his new purchases. :)
-Sarnic Dirchi
Tuesday, November 10, 2015
MLAARE -Lost and Found?
HAHA!
SUCCESS!
So, this morning.
I was in the back, in our cleaning supply area.
Filling up a bucket full of water.
And from the corner of my eye.
I saw something small and white moving towards me.
My first reaction, of course, was.
MOUSE!
And I jerked away from the creature.
But then my eyes actually were able to process what this white creature was.
And as quickly as I moved away, I moved forward.
Striking like a snake.
I scooped up our Missing Robo Dwarf Hamster!
He's been gone for a WEEK!!
And out of the blue. There he is.
Running towards me!
He's now safely back in a cage, where he can burrow and drink water and eat food to his hearts content.
You know...unless he escapes again...
I really hope I don't come back tomorrow to find him missing again.
>.<
I really think he only became visible because of the cold that hit us.
It started snowing like 20 mins after I found him.
So he probably wanted warmth. lol
-Sarnic Dirchi
SUCCESS!
So, this morning.
I was in the back, in our cleaning supply area.
Filling up a bucket full of water.
And from the corner of my eye.
I saw something small and white moving towards me.
My first reaction, of course, was.
MOUSE!
And I jerked away from the creature.
But then my eyes actually were able to process what this white creature was.
And as quickly as I moved away, I moved forward.
Striking like a snake.
I scooped up our Missing Robo Dwarf Hamster!
He's been gone for a WEEK!!
And out of the blue. There he is.
Running towards me!
He's now safely back in a cage, where he can burrow and drink water and eat food to his hearts content.
You know...unless he escapes again...
I really hope I don't come back tomorrow to find him missing again.
>.<
I really think he only became visible because of the cold that hit us.
It started snowing like 20 mins after I found him.
So he probably wanted warmth. lol
-Sarnic Dirchi
Monday, November 9, 2015
MLAARE -Finding Room
So. We've reached that time of year.
Where we randomly get in huge shipments of animals.
Why?
Because people begin looking to give pets as Christmas presents.
(same thing happens around Easter too...)
And it usually ends up being a bit of a headache.
Because where we'd only get in batches of like 3.
We're now getting in batches of 6. 9. 12.
Which, when you're limited on space...
It can get rather difficult trying to find places to put them both on the floor and in back rooms.
I remember previous years where we fill up both our New Animal room and our Sick room with our newly arrived animals and then cross our fingers that we sell enough animals from the floor before the next shipment arrives.
It gets crazy!
Thankfully, our 'rest of the year' rules are lifted a bit when it comes for the Holiday season.
Where we have permission to put more animals together in a cage than normal.
So instead of only being able to have like 3 hamsters in a cage...we can now have 6 or even 8.
Which helps to lessen the 'lack of room' problem.
Though can increase the 'fighting amongst themselves.' problem.
We'll see how this year goes.
At least for the start we're managing just fine on finding room.
For now.
-Sarnic Dirchi
Where we randomly get in huge shipments of animals.
Why?
Because people begin looking to give pets as Christmas presents.
(same thing happens around Easter too...)
And it usually ends up being a bit of a headache.
Because where we'd only get in batches of like 3.
We're now getting in batches of 6. 9. 12.
Which, when you're limited on space...
It can get rather difficult trying to find places to put them both on the floor and in back rooms.
I remember previous years where we fill up both our New Animal room and our Sick room with our newly arrived animals and then cross our fingers that we sell enough animals from the floor before the next shipment arrives.
It gets crazy!
Thankfully, our 'rest of the year' rules are lifted a bit when it comes for the Holiday season.
Where we have permission to put more animals together in a cage than normal.
So instead of only being able to have like 3 hamsters in a cage...we can now have 6 or even 8.
Which helps to lessen the 'lack of room' problem.
Though can increase the 'fighting amongst themselves.' problem.
We'll see how this year goes.
At least for the start we're managing just fine on finding room.
For now.
-Sarnic Dirchi
Friday, November 6, 2015
MLAARE -Escape Artist
We have an escape artist in the store.
Yesterday morning, I was checking the different cages.
Making sure that everyone was still there.
And opened up a cage in our 'recovery' room.
This particular hamster was recovering from wounds.
As the hamsters he was in a cage with started attacking him.
Thankfully we found him before it ended in death.
And so he was recovering.
Only...
When I opened the cage.
He wasn't there.
Gone.
Escaped.
Not good.
Because this is a tiny hamster.
The only thing I had going for me is that he's white.
So he'd stand out.
But he didn't stand out.
I searched the entire room where his cage was located.
...Nothing.
So I let people on duty know.
That we had a missing hamster.
Thankfully.
A couple hours later.
We found him.
And when I say we, I mean, the delivery guy.
While he was delivering our animals he reached down.
And grabbed a white hamster that ran past his feet.
It was our missing hamster.
Yay!
^^ I was like "I've been looking for him!"
And put him back in his cage.
Thinking, that was it. He was fine.
Oh no.
>.<
I come in this morning.
And guess who's missing?
Yah. The white hamster.
And this time...
I didn't find him. :(
Hopefully we find him....hopefully.
-Sarnic Dirchi
Yesterday morning, I was checking the different cages.
Making sure that everyone was still there.
And opened up a cage in our 'recovery' room.
This particular hamster was recovering from wounds.
As the hamsters he was in a cage with started attacking him.
Thankfully we found him before it ended in death.
And so he was recovering.
Only...
When I opened the cage.
He wasn't there.
Gone.
Escaped.
Not good.
Because this is a tiny hamster.
The only thing I had going for me is that he's white.
So he'd stand out.
But he didn't stand out.
I searched the entire room where his cage was located.
...Nothing.
So I let people on duty know.
That we had a missing hamster.
Thankfully.
A couple hours later.
We found him.
And when I say we, I mean, the delivery guy.
While he was delivering our animals he reached down.
And grabbed a white hamster that ran past his feet.
It was our missing hamster.
Yay!
^^ I was like "I've been looking for him!"
And put him back in his cage.
Thinking, that was it. He was fine.
Oh no.
>.<
I come in this morning.
And guess who's missing?
Yah. The white hamster.
And this time...
I didn't find him. :(
Hopefully we find him....hopefully.
-Sarnic Dirchi
Thursday, November 5, 2015
MLAARE -Racing Goals
When I came into work this morning,
The manager on duty had a goal for us.
For the entire store really.
Which at that point in time,
The only people in the store were the stockers, and my department.
The manager wanted us all to be done with our tasks by the time the store opened.
Me and my opener with opening the dept.
The stockers with unloading the truck.
Not a problem for my department..if....
"Does finishing 'opening' include fish, or not?" I asked.
Because if we had to have all the tasks related to the fish done by opening...
Ha. Yah... in your dreams. That goal would not be met.
But good news.
"No, just all the other animals need to be opened up by the time the store opens."
Sweet!
We had this in the bag. lol
Its one of those goals really...that was pointless to make lol.
I know how to get the dept open by opening.
The stockers on the other hand...yah with unloading truck...not so much.
My department won by a landslide. lol.
I had my opener clean the cages today, and she got done by nine.
I did everything else (besides fish.) and managed to do a couple of extra tasks as well before opening.
Yep.
We were in good shape.
Yay for goals and meeting them!! :)
-Sarnic Dirchi
The manager on duty had a goal for us.
For the entire store really.
Which at that point in time,
The only people in the store were the stockers, and my department.
The manager wanted us all to be done with our tasks by the time the store opened.
Me and my opener with opening the dept.
The stockers with unloading the truck.
Not a problem for my department..if....
"Does finishing 'opening' include fish, or not?" I asked.
Because if we had to have all the tasks related to the fish done by opening...
Ha. Yah... in your dreams. That goal would not be met.
But good news.
"No, just all the other animals need to be opened up by the time the store opens."
Sweet!
We had this in the bag. lol
Its one of those goals really...that was pointless to make lol.
I know how to get the dept open by opening.
The stockers on the other hand...yah with unloading truck...not so much.
My department won by a landslide. lol.
I had my opener clean the cages today, and she got done by nine.
I did everything else (besides fish.) and managed to do a couple of extra tasks as well before opening.
Yep.
We were in good shape.
Yay for goals and meeting them!! :)
-Sarnic Dirchi
Wednesday, November 4, 2015
MLAARE -Product in Need
I had a guy come up to me in work today.
And tell me that he's doing a project in school.
Where he has to come up with a product to sell, that a Petstore would sell that they don't already have.
Basically he needs to create a product for a need that we don't yet know is a need.
Which I thought was cool.
And then.
He asked my opinion.
O.o
uhhh
Way to be put on the spot...
I actually hadn't really thought about it.
So it took me a moment to think of any ideas.
And my idea.
I think is pretty cool.
I constantly have customers asking me if I can put certain animals together.
To which I constantly have to tell them no.
What would be cool...is to have 2 in 1 cages.
Where it's one big cage.
But divided up so you can hold more than one animal in the same amount of space.
Like people constantly want to get two hamsters but don't want to pay for two cages. So just create a cage that has two separate areas so that the hamsters can't reach each other.
Same with reptiles.
Of course those would be difficult depending on the type of reptile.
But what if there was like a cricket enclosure included in the tank?
So instead of having to fish out crickets to feed the reptiles.
You just stick them in their own special container, and when its time to feed the reptile, simply lift out the lid and let them crawl out.
lol
totally genius.
If I do say so myself. ;)
We'll see if anything comes to the market any time soon with that. :)
-Sarnic Dirchi
And tell me that he's doing a project in school.
Where he has to come up with a product to sell, that a Petstore would sell that they don't already have.
Basically he needs to create a product for a need that we don't yet know is a need.
Which I thought was cool.
And then.
He asked my opinion.
O.o
uhhh
Way to be put on the spot...
I actually hadn't really thought about it.
So it took me a moment to think of any ideas.
And my idea.
I think is pretty cool.
I constantly have customers asking me if I can put certain animals together.
To which I constantly have to tell them no.
What would be cool...is to have 2 in 1 cages.
Where it's one big cage.
But divided up so you can hold more than one animal in the same amount of space.
Like people constantly want to get two hamsters but don't want to pay for two cages. So just create a cage that has two separate areas so that the hamsters can't reach each other.
Same with reptiles.
Of course those would be difficult depending on the type of reptile.
But what if there was like a cricket enclosure included in the tank?
So instead of having to fish out crickets to feed the reptiles.
You just stick them in their own special container, and when its time to feed the reptile, simply lift out the lid and let them crawl out.
lol
totally genius.
If I do say so myself. ;)
We'll see if anything comes to the market any time soon with that. :)
-Sarnic Dirchi
Tuesday, November 3, 2015
MLAARE -Wounded Hand
Working in a Pet Store has its hazards.
I mean you deal with animals all the time.
Creatures with teeth, claws, beaks....
Which means that injuries can happen.
Especially if you're not being careful.
What stinks though...
Is when the injuries happen in areas that well...you just can't stick a bandaid on it and continue on.
like the hand....
The dominate hand. >.<
So today, I was letting some people hold a cat that they were going to adopt.
After they were done, I put the cat back in the cage.
But as he was jumping back inside.
His back foot caught my hand.
Claw digging into the skin.
Drawing blood (totally an accident on the cats part.)
Right between my thumb and pointer finger.
I didn't think it was a big deal at first.
Grabbed a bandaid.
Continued on with my work.
Only its hard to continue on with your work when the bandaid is right there.
Where your hands are constantly grabbing, twisting, pulling.
Yah.
Band aids don't like to stay put in high flexible areas.
I went through three!!
Because I was stocking today, moving bags of product all around.
I was catching fish for customers. And considering it was my dominate hand...yah...band aid got wet.
Because its easy for the hand to get wet when fish and water are involved.
But I couldn't just take the band aid because I was still bleeding!
>.<
Ugh.
So.
Annoying!
I went through like 3 band aids.
Ended up having to tape the last one on to keep it on for the last hour.
Needless to say.
I'm glad its stopped bleeding now.
Scabbed up.
Not sure how well its going to do tomorrow.
We'll find out. :)
-Sarnic Dirchi
I mean you deal with animals all the time.
Creatures with teeth, claws, beaks....
Which means that injuries can happen.
Especially if you're not being careful.
What stinks though...
Is when the injuries happen in areas that well...you just can't stick a bandaid on it and continue on.
like the hand....
The dominate hand. >.<
So today, I was letting some people hold a cat that they were going to adopt.
After they were done, I put the cat back in the cage.
But as he was jumping back inside.
His back foot caught my hand.
Claw digging into the skin.
Drawing blood (totally an accident on the cats part.)
Right between my thumb and pointer finger.
I didn't think it was a big deal at first.
Grabbed a bandaid.
Continued on with my work.
Only its hard to continue on with your work when the bandaid is right there.
Where your hands are constantly grabbing, twisting, pulling.
Yah.
Band aids don't like to stay put in high flexible areas.
I went through three!!
Because I was stocking today, moving bags of product all around.
I was catching fish for customers. And considering it was my dominate hand...yah...band aid got wet.
Because its easy for the hand to get wet when fish and water are involved.
But I couldn't just take the band aid because I was still bleeding!
>.<
Ugh.
So.
Annoying!
I went through like 3 band aids.
Ended up having to tape the last one on to keep it on for the last hour.
Needless to say.
I'm glad its stopped bleeding now.
Scabbed up.
Not sure how well its going to do tomorrow.
We'll find out. :)
-Sarnic Dirchi
Monday, November 2, 2015
MLAARE -UnWelcome Text
Sooo....
I had an old coworker text me out of the blue today.
Which was a bit of an unwelcomed interruption in my work day.
Because this particular coworker...
I am not happy with.
Because they just disappeared.
Stopped showing up to work.
Gave no indication that they were just going to disappear.
Its irritating that they just stopped coming.
Because this coworker was well experienced with other coworkers disappearing on us.
So to have them do the exact same thing?
Oooh.
Not. Happy.
At. All.
And what did the coworker want?
To know about our manager that walked out on us.
>.<
Yah. Thanks for that painful reminder too.
That both of you left us without giving notice.
Putting us in a bind.
Leaving us short handed.
Right when we couldn't afford to be short handed.
Not.
Happy.
Apparently this coworker knew that our manager was thinking of leaving.
That the manager had apparently stated that they were only staying because this coworker was working there.
Mmmmm.
Somehow I doubt it...but whatever.
Its too late to do anything now.
But I did finally find out the reason why this particular coworker left.
Because their hours were getting cut. Because they had had promises made to them, that apparently hadn't been kept....
So they just...left.
*shakes head*
Yah... Not sure if I believe that.... I can see a bit of truth to it....
But I know from other coworkers/managers that this coworker had begun not coming into work. Had called the store more than once to see if they'd been fired yet.
So it makes sense why the hours were being cut.
If we can't depend on you we're not going to schedule you.
If you slack off and stop coming into work...of course promises aren't going to be fulfilled.
Yah...
Congrats to the this coworker for finding other work, finding a job that they like more.
But the way they left was entirely stupid.
Give.
Notice.
Its that simple.
Why does no one seem to understand that anymore? *sighs*
-Sarnic Dirchi
I had an old coworker text me out of the blue today.
Which was a bit of an unwelcomed interruption in my work day.
Because this particular coworker...
I am not happy with.
Because they just disappeared.
Stopped showing up to work.
Gave no indication that they were just going to disappear.
Its irritating that they just stopped coming.
Because this coworker was well experienced with other coworkers disappearing on us.
So to have them do the exact same thing?
Oooh.
Not. Happy.
At. All.
And what did the coworker want?
To know about our manager that walked out on us.
>.<
Yah. Thanks for that painful reminder too.
That both of you left us without giving notice.
Putting us in a bind.
Leaving us short handed.
Right when we couldn't afford to be short handed.
Not.
Happy.
Apparently this coworker knew that our manager was thinking of leaving.
That the manager had apparently stated that they were only staying because this coworker was working there.
Mmmmm.
Somehow I doubt it...but whatever.
Its too late to do anything now.
But I did finally find out the reason why this particular coworker left.
Because their hours were getting cut. Because they had had promises made to them, that apparently hadn't been kept....
So they just...left.
*shakes head*
Yah... Not sure if I believe that.... I can see a bit of truth to it....
But I know from other coworkers/managers that this coworker had begun not coming into work. Had called the store more than once to see if they'd been fired yet.
So it makes sense why the hours were being cut.
If we can't depend on you we're not going to schedule you.
If you slack off and stop coming into work...of course promises aren't going to be fulfilled.
Yah...
Congrats to the this coworker for finding other work, finding a job that they like more.
But the way they left was entirely stupid.
Give.
Notice.
Its that simple.
Why does no one seem to understand that anymore? *sighs*
-Sarnic Dirchi
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