Wednesday, April 8, 2015

MLAARE - The DM Visit

It's never fun when the DM comes into the store.
Because you're always worried that they're going to find something wrong.
That something horrible is going to happen while they're there.
That you'll say something wrong.
And in the manager's case, that something will go so wrong that they'll end up fired.

We had a DM come visit our store.
To check out the department.
My manager over me happened to be off.
Which meant that I was in charge of making sure that my portion of the store was up to standards.
Unfortunately, I hadn't remembered that the DM was visiting...
Else I would have done opening differently.
As I've been having my new coworkers work on the bedding changes, to give them practice and to help them get faster.
And on this day...my coworker came in only an hour before the store was to open.

Which meant that she was still working on bedding changes after the store opened...like two-three hours afterwards, because once the store opens...customers have to be helped, and tasks take forever to finish.

So she was still working on the bedding changes when the DM dropped by.
But everything else was open and ready.

The DM didn't immediately come to my department, but when I heard them and my Head Manager nearby, I dropped by to check in. To chat with the DM a little and make sure that the DM knew why some things (like a tank empty of gravel.) were the way they were.
I didn't stick around too long. I was trying to finish some other tasks and help customers.
But I checked in a couple more times with the DM, chatting and explaining and double checking some questions and concerns brought up by them.

And afterwards.
My Head Manager came up to me, once the DM had left.
And said that the DM had been really impressed with me.
That they enjoyed walking with me.

Basically that I'd made the visit enjoyable.
I was surprised but pleased.
I hadn't thought I'd made that much of an impression.
I'd just been checking in and out with the DM, not really walking with them.
So to have them consider that I had 'walked' with them was a surprise. :)
But I'm glad that they liked me. :)
^^ Good impressions are good. ^^

-Sarnic Dirchi

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